CookUnity is a chef-to-you marketplace connecting talented chefs with consumers, revolutionizing meal delivery. We bring small-batch, restaurant-quality meals to eaters nationwide, crafted by a diverse collective of all-star chefs. With over 100 inspired chefs from cities like NYC, LA, Austin, and more, our weekly subscription offers a wide range of hand-crafted meals to cater to various palates and dietary preferences.
By delivering over 1 million meals per month, we're also empowering working chefs, tripling their income, and supporting their growth. CookUnity believes in fueling stronger communities, partnering with Food Bank For New York City to combat food insecurity across all five boroughs.
What we're looking forONLY RESUMES IN ENGLISH WILL BE REVIEWED. We are looking for a Customer Experience Specialist with experience in customer support, who wants to improve our client's experience and leave a mark on their lives.
The RoleThe main role is helping customers understand the product, answering questions, clearing up doubts about our meals and service, and solving day-to-day issues, making each of them feel unique and heard. You'll be part of an exciting, growing team designed to take our support to the next level.
Our operations and subscribers are growing month to month. Not one day is alike in the Customer Experience Team, and most of the time you'll be handling different cases that require time-sensitive responses. Always on and a customer-obsessed attitude are critical to achieving the best results in this role.
Note: You will be assigned a schedule that may include evenings, weekends, or holidays. These schedules will be adjusted periodically to meet the needs of our business. ResponsibilitiesHandle all inbound requests from our customers and solve their issues providing an outstanding experience in every interactionAddress time-sensitive issues, such as payments, account questions, delivery issues, or troubleshooting by email or chat in a timely mannerAssist clients with any and all questions and concerns regarding their subscription, product, and service overallEscalate critical cases and exceptions to CX Supervisor for proper follow upProcess orders, forms, applications, and general subscription requestsDevelop a deep expertise in our product, key differentiators, and the value it provides to our customersQualificationsYou have at least 3+ years of experience handling inbound customer issue resolution using email, phone, and/or chat.You have an outstanding level of English (oral and written) and effective communication skillsYou are customer centric and love helping peopleYou are very organized, even under pressureYou have a positive attitude, great people skills, supportive and your are willing to go the extra mile for a team memberYour North Stars are Quality and EmpathyIf you have knowledge of nutritional information and fine dining, we would love to speak with you! Get paid in USD, Crypto, Euro, ARS. Whatever your choice! We use Deel to make things easier for you!
Work remotely: design the life that you want
Enjoy 15 business days of vacation each year from start date.
Family leave: 12 weeks for primary caregiver and 6 weeks for secondary caregiver, fully paid
Compassionate Leave: 3-5 days each time the need arises
?Customize the benefits that suit your needs! Access a range of perks tailored to you, including learning opportunities, wellness memberships, delivery apps, and more through our comprehensive benefit platform
If you are required to report to work on any of the selected National Holidays (ARG) you'll be paid double your normal daily rate.
If you're interested in this role, please submit your application and if we think you might be a fit, we'll get in touch with you. Thank you for your time!
CookUnity is an Equal Opportunity Employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, citizenship status, protected veteran status, genetic information, or physical or mental disability. Do you have experience using CRM tools? (e.g Zendesk, HubSpot, Salesforce, etc) *
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Are you available to work on weekends and holidays? *
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We use a working schedule 5x2 (5 days working and 2 days off).Please select your preference. *
Sunday to Thursday (Saturday and Friday off)
Tuesday to Saturday (Sunday and Monday off).
Both
We have 2 options for the working shift, please select your preference *
Shift AM: 6 to 3pm EST
Shift PM: 2 to 11pm EST
Both PM & AM
Do you have your own home set for remote work (e.g. laptop, reliable internet connection, headphones, etc)? *
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Please indicate your desired remuneration in dollars and per month.
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