Customer Support Specialist (Incident Resolution)

We are looking to hire an Incident Resolution Manager, who will resolve retail and corporate problems of our clients in an effective way.

Job Responsibilities:

rapid and effective resolution of both retail and corporate clients' problems, sent to you as requests through the CRM system;advising clients on all matters concerning bookings and our product;communication with suppliers, hotels and clients by email and phone;working in CRM systems and with our internal databases


Requirements

knowledge of English on at least Upper Intermediate level (both spoken and written);kindness, stress-resistance, politeness and responsibility;ability to learn quickly and be results-focused;a functioning computer and microphone;knowledge of the travel business and booking systems;knowledge of German/Spanish/French/Italian on at least B2 level (as an advantage);


Benefits

remote work;a young and active team of super specialists;schedule 2/2 (3 p.m. - 3 a.m. Argentina time);salary 600 euro + till 170 euro bonus kpi;interesting and ambitious tasks that will take you to the next professional level;learning: seminars, trainings and conferences. If you want to participate in a conference, we will help to organize it;corporate discounts on hotels and other services
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