About Uber At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 600 cities around the world.
We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let’s move the world forward, together.
About the Role
The Account Coordinator role is a unique opportunity to help grow one of Uber's newest services: Uber Eats, which is in the process of expanding in a big way.
We're looking for someone who can own relationship management with our key restaurant partners. The role involves ownership of operations related to our restaurant partners, from onboarding and training all the way through to analysis and optimization of delivery operations. Your mission is to make our key restaurant partners help them grow their businesses and happy with our service.
It demands a unique combination of rapport building skills, analytical drive, project management and passion for customer relation. This is an fast-paced, growing role, and this person will work with the Uber Eats operations teams, marketing team along with other teams to drive significant evolution in the Uber Eats business.
What You’ll Do
Commercial relation: generate commercial actions, campaigns and reports for our restaurant partners in order to understand where there are opportunities for growth and improvement
Data analysis and problem solving: dig deeper into the data, to find new actions our partners can implement to impact positively both their business and the experience customers have on Eats
Progress reviews: run periodic meetings in order to analyze data and reports with our partners, and suggest improvements or actions to help them grow their business
Relationship building: you will be the “go-to” person for our partners doubts and for advice. You will become a restaurant advisor
Customer service: help your key accounts solve day to day problems they may have while using Uber Eats, such as changes in menus, control of payments, etc…
What You’ll Need
2 to 4 years of experience. At least 2 years in account management, commercial relation, analytical, operational, and / or consulting experience is expected, but we will consider candidates with less experience if they meet our other requirements
Ability to take initiative in a constantly-changing work environment and adopt a generalist mindset
Experience creating and optimizing processes
Data-driven decision making mentality and sound business judgment through thorough analytical thinking
A customer service orientation; experience developing deep partnerships is a plus
Roll up your sleeves and get into the details approach
Passion for the on-demand delivery space, and food delivery in particular
Creativity; in order to find innovative solutions for our customers to strengthen our alliance and find new levers of growth
Professional proficiency in English and Spanish
About the Team
We are a team full of energy and connected, with ambition and focus in our customers. We build the best partner relation with restaurants, based in develop their businesses with our data and metrics. We want a very close relation adding value to the restaurants, bringing more customers, looking joint strategies to win in the market.
We love the team work in our team and with other areas in the company, sharing knowledge, experiences and relations.
