San Juan, San Juan
About AJC Logistics
AJC Logistics LLC is a freight forwarder servicing the international community. AJC provides Ocean & Air Freight Management Services, Third Party Logistics, and Customs House Brokerage to importers and exporters in the United States including Puerto Rico and the Caribbean.
Our core competency is to manage the transport of merchandise worldwide with superior customer service supported by integrated management systems. AJC takes a customer centric approach, recognizing that each client's requirements are unique. To learn more about AJC Logistics, visit our website at http//www.ajclogistics.com
Position Summary
We are looking for an energetic problem solver with import/export and ocean freight experience to join our operations team in San Juan. The Logistics Specialist will be responsible for important logistics and customer service tasks and will be the primary point of contact for multiple accounts. The ideal candidate should be customer service oriented, proactive, organized, and able to meet deadlines.
Your Day-to-Day
You will take ownership and lead the process for the following areas (not limited to)
- Provide exceptional customer service while building relationships with new and existing customers.
- Manage all inquiries and request within a timely manner.
- Administer and create files with all booking necessary information (Purchase Order, Booking, Container Size, Temperature, Sail Date, etc).
- Organize booking requests with steamship lines through different means of communication.
- Manage and maintain all inventory onsite by planning, verifying appointments and providing visibility to customer.
- Send customer a daily on hand inventory report and appointment schedule.
- Ensure customer is up to date on all product discrepancies received (damage, shortage, and overage).
- Prepare all loading plans based on customer’s instructions and approved weight and/or cubes.
- Provide recommendations on loading customer freight.
- Recommend solutions to customer according to commodity.
- Supply manifest with final loading information to customer.
- Submit bill of ladings to steamship line according to commodity.
- Confirm sailings and update the system with accurate information. Notify the customer if sailing dates are different than originally planned.
- Create invoice and send to customer.
- Facilitate service failure investigation/complaint and ensure corrective and preventive actions are in place.
- Manage all claim processes within a timely manner.
Tools For Success
Essential Traits & Skills
To be considered candidates must have
- Strong attention to detail to accomplish tasks thoroughly and accurately.
- Effective customer service skill set.
- Ability to independently plan, organize and prioritize effectively.
- Must be able to meet deadlines easily.
- Clear verbal and written communication skills.
- Computer literacy and advanced Microsoft Office knowledge specifically in Word, Excel, and PowerPoint.
Education & Experience
- Bachelor’s Degree or equivalent experience required.
- 2 to 5 years of previous logistics, ocean freight, or customer service experience is required.
Language
- Candidates must be able to speak, read, and write in English fluently.
