Buenos Aires, Buenos Aires
Objectives
- Support global applications and batches/feeds within the production environment, including an extensive and practical understanding of the applications.
- Maintain Global relationships with various other support teams as well as business users.
- Maintain and manage application and infrastructure availability with resiliency discipline, with inherent capability to perform complex issue investigation and resolution across wide range of applications.
- Perform timely escalation of critical production environment incidents and proactively identify patterns of recurring incidents to improve service capabilities.
- Develop and utilize core tools and processes to perform daily function whilst improving day to day practices for the global production management group.
- Adopt a DevOps culture to accomplish final solutions to repetitive problems.
Responsibilities
- Work as part of the production management organization to deliver against core business objectives and ensure delivering of business functionality and stability.
- Perform day-to-day production support to maximize system availability and correct operation, diagnose issues, with ownership of problems to resolution.
- Support application release deployment activities into the production environment.
- Develop strong relationships with resolver teams, application development teams, and other upstream and downstream support teams.
- Develop strong technical expertise in technology and associated applications to understand the end to end transaction flows of applications across the production domain.
- Develop, document, and maintain best practice policies to ensure knowledge retention and continuous learning within team with a view to developing production management knowledge and skills by sharing experiences and attending relevant training.
- Perform and seek to continuously improve the monitoring of the application environment and supporting infrastructure.
- Proactively identify areas for stability improvement in the software/hardware stack as well as operational processes.
- Continuously collaborate and partner with various development and engineering team to improve system, flow and environments.
- Identify and drive incidents resolutions and proactive follow-ups to issues
- Participate in incident and crisis management events, supporting resolution activities and providing regular status updates to business users and define/track remediation actions to close.
- Participate in weekend support and testing around key deployments and business continuity exercises.
- Participate in a support shift rotation to ensure adequate global business support coverage. This includes weekend support.
- Provides 24x7 production management application support. Weekend, holidays and out of hours work is required. Coverage will include non-business hours, which may result in evening and weekend support remotely or onsite.
Skills and Knowledge Required
- Must be able to multi-task in a complex production environment and quickly acquire broad knowledge of applications.
- Articulate bi-lingual communication skills (written and verbal).
- Self-starter with confidence to drive issues through to completion in highly pressured environment.
- Strong problem management and problem investigation skills with ability to learn new skills quickly to value add in problem focus areas.
- Multi-disciplined technology skills encompassing some or all.
- Unix (RedHat Linux) skills including Unix Shell Scripting – ksh, perl, bash, etc.
- Database skills (Sybase, Oracle, MSQL) including SQL and Stored Procedures.
- Monitoring tools knowledge: Geneos, Splunk, etc.
- Scheduling tools knowledge: Control-m, Autosys, etc.
- Networking basic knowledge.
- Programming skills (desirable):
o Python
o Java
Our Corporate & Investment Bank relies on innovators like you to build and maintain the technology that helps us safely service the world’s important corporations, governments and institutions. You’ll develop solutions for a bank entrusted with holding $18 trillion of assets and $393 billion in deposits. CIB provides strategic advice, raises capital, manages risk, and extends liquidity in markets spanning over 100 countries around the world.
When you work at JPMorgan Chase & Co., you’re not just working at a global financial institution. You’re an integral part of one of the world’s biggest tech companies. In 14 technology hubs worldwide, our team of 40,000+ technologists design, build and deploy everything from enterprise technology initiatives to big data and mobile solutions, as well as innovations in electronic payments, cybersecurity, machine learning, and cloud development. Our $9.5B+ annual investment in technology enables us to hire people to create innovative solutions that will not only transform the financial services industry, but also change the world.
At JPMorgan Chase & Co. we value the unique skills of every employee, and we’re building a technology organization that thrives on diversity. We encourage professional growth and career development, and offer competitive benefits and compensation. If you’re looking to build your career as part of a global technology team tackling big challenges that impact the lives of people and companies all around the world, we want to meet you.
@2019 JPMorgan Chase & Co. JPMorgan Chase is an equal opportunity and affirmative action employer Disability/Veteran.
