Application Support Automation

Application Support Automation
Empresa:

(Confidencial)



Área:

Otros

Application Support Automation

Detalles de la oferta

Buenos Aires, Buenos Aires

As a member of the Production Support team, you will be responsible for managing the production and lower environments for an internally developed application called Risk Central. The role will have business/client service oriented culture. The role will be highly technical, digging into problems and resolving/improving the environment. Intellectual curiosity, willingness to ask questions and improve environment are paramount. Knowledge of Risk calculation and reporting is a plus in addition to Fixed Income and Equities trade processing/system flow. The role will be high energy, high purpose, high tempo. This role and this team will be "devops".

General Tasks & Responsibilities:

- Working as part of a global team on a shift based rota.
- Performing troubleshooting / triage of incidents.
- Incident management with relevant escalation of high priority incidents to appropriate stakeholders.
- Providing monitoring support at the infrastructure, application and middleware layers.
- Resolving and reporting of incidents for the production environments.
- Help to create and maintain production support documentation and assist on projects when directed.
- Manage SLAs with internal and external teams.
- Own incidents and problems and work to get to detailed root cause analysis and suggest workarounds and/or solutions for recurring issues.
- Implement continuous process improvement, including but not limited to: policy, procedures, and production monitoring.
- Develop and maintain relationships with technical staff, end users and clients.
- Identify and drive changes to make efficiencies with current workload of team.

Required Skills

- Must be very detailed oriented and very organized.
- Must demonstrate the ability to effectively communicate verbally and in writing to the team, management and the customers.
- Excellent communication skills.
- Excellent interpersonal, relationship and negotiating skills.
- “Can do” attitude, which can identify problems, take ownership, and provide solutions.
- Possess fantastic trouble-shooting skills, are driven to help internal/external customers and have the ability to dive deep into a new product to learn it inside and out
- Demonstrate sound analytical and diagnostic skills dealing with issues that are not readily defined and/or conflict with available information, ability to reach sound decisions quickly.
- Excellent problem management skills and relentless drive for root cause and execute measures to reduce repeat occurrence.
- Ability to multi-task in a high pace environment and drive efficiencies to change the bank.
- Strong ability to act and influence as a change agent.

Required Experience

- Proficiency in scripting (Phython, Shell etc).
- Linux, Database experience.
- Strong technical knowledge, SDLC, and software development background.
- Experience working in financial services industry particularly in a Risk Management area is a plus.
- Experience working as part of a support group is a plus.

Our Corporate & Investment Bank relies on innovators like you to build and maintain the technology that helps us safely service the world’s important corporations, governments and institutions. You’ll develop solutions for a bank entrusted with holding $18 trillion of assets and $393 billion in deposits. CIB provides strategic advice, raises capital, manages risk, and extends liquidity in markets spanning over 100 countries around the world.

At JPMorgan Chase& Co. we value the unique skills of every employee, and we’re building a technology organization that thrives on diversity. We encourage professional growth and career development, and offer competitive benefits and compensation. If you’re looking to build your career as part of a global technology team tackling big challenges that impact the lives of people and companies all around the world, we want to meet you.


Fuente: Kitempleo


Área:

  • Otros / Otros

Requisitos

Ofertas Relacionadas

Research associate - library team

Evalueserve is a global professional services provider offering research, analytics, and data management services. We’re powered by mind+machine – a unique...


Desde Evalueserve S.A. - Capital Federal

Publicado hace un mes

Psiquiatra

La Municipalidad de Tres de Febrero incorporará un/a Médico/a Psiquiatra para asesorar al equipo de la Junta Médica Municipal. Requisitos Mínimos: Perfil:...


Desde Municipalidad De Tres De Febrero - GBA Oeste

Publicado hace un mes

Business systems analyst ii

Buenos Aires, Buenos Aires Our Business Systems Analysists are responsible of Billing cycles, suporting Billing applications and being point of contact with...


Capital Federal

Publicado hace un mes

Chef de rang

Neuquén, Neuquén Lieu(x) de travail : Hilton Garden Inn Neuquen, Argentina Doctor Ramon, Esquina Avenida Neuquen 8300 Un chef de rang doit servir les...


Neuquén

Publicado hace un mes