Buenos Aires, Buenos Aires
Job Description
As a member of the Production Support team, you will be responsible for managing the production and lower environments for an internally developed application called Risk Central. The role will have business/client service oriented culture. The role will be highly technical, digging into problems and resolving/improving the environment. Intellectual curiosity, willingness to ask questions and improve environment are paramount. Knowledge of Risk calculation and reporting is a plus in addition to Fixed Income and Equities trade processing/system flow. The role will be high energy, high purpose, high tempo. This role and this team will be "devops".
General Tasks & Responsibilities:
- Working as part of a global team on a shift based rota.
- Performing troubleshooting / triage of incidents.
- Incident management with relevant escalation of high priority incidents to appropriate stakeholders.
- Providing monitoring support at the infrastructure, application and middleware layers.
- Resolving and reporting of incidents for the production environments.
- Help to create and maintain production support documentation and assist on projects when directed.
- Manage SLAs with internal and external teams.
- Own incidents and problems and work to get to detailed root cause analysis and suggest workarounds and/or solutions for recurring issues.
- Implement continuous process improvement, including but not limited to: policy, procedures, and production monitoring.
- Develop and maintain relationships with technical staff, end users and clients.
- Identify and drive changes to make efficiencies with current workload of team.
Required Skills
- Must be very detailed oriented and very organized.
- Must demonstrate the ability to effectively communicate verbally and in writing to the team, management and the customers.
- Excellent communication skills.
- Excellent interpersonal, relationship and negotiating skills.
- “Can do” attitude, which can identify problems, take ownership, and provide solutions.
- Possess fantastic trouble-shooting skills, are driven to help internal/external customers and have the ability to dive deep into a new product to learn it inside and out
- Demonstrate sound analytical and diagnostic skills dealing with issues that are not readily defined and/or conflict with available information, ability to reach sound decisions quickly.
- Excellent problem management skills and relentless drive for root cause and execute measures to reduce repeat occurrence.
- Ability to multi-task in a high pace environment and drive efficiencies to change the bank.
- Strong ability to act and influence as a change agent.
Required Experience
- Proficiency in scripting (Phython, Shell etc).
- Linux, Database experience.
- Strong technical knowledge, SDLC, and software development background.
- Experience working in financial services industry particularly in a Risk Management area is a plus.
- Experience working as part of a support group is a plus.
Our Corporate & Investment Bank relies on innovators like you to build and maintain the technology that helps us safely service the world’s important corporations, governments and institutions. You’ll develop solutions for a bank entrusted with holding $18 trillion of assets and $393 billion in deposits. CIB provides strategic advice, raises capital, manages risk, and extends liquidity in markets spanning over 100 countries around the world.
At JPMorgan Chase& Co. we value the unique skills of every employee, and we’re building a technology organization that thrives on diversity. We encourage professional growth and career development, and offer competitive benefits and compensation. If you’re looking to build your career as part of a global technology team tackling big challenges that impact the lives of people and companies all around the world, we want to meet you.
Req #: 190105087
Location: Buenos Aires, C AR
Job Category: Technology
Employment Type: Full Time
Potential Referral Amount: 49000 Argentine Peso (ARS)
