Welocalize enables brands to reach and grow global audiences through services and solutions for translation, localization, adaptation, interpretation, and automation. We offer multilingual solutions to transform all content types for local audiences, at every step of our clients’ global business journey. We have 1,500 global team members across offices in North America, Europe and Asia dedicated to helping some of the world’s largest brands operate and succeed internationally.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Welocalize is looking for Creative Language Specialists for Argentine Spanish with outstanding writing skills and creative minds to participate in a project that will help shape the future of chatbot technology in many languages.
Imagine first that you have some problem that you want to solve (maybe with your insurance, or with a retailer, or with an airline, etc). You call the company’s customer support telephone line to get help and a computer chatbot answers. Here is where your work on this project would begin.
Your job will be to imagine a particular customer support situation and then write up examples of things you (and people you know) might say on the phone. We call these statements “utterances”.
For example, we may ask you to imagine that you want to change your flight for a trip you have already schedule. We may also ask you to include a date in your utterance. You would then write up several different things you or someone might say in that situation. Each one of the utterances you write would need to be different, using different kinds of words, different styles.
Realism is critical. When you write an utterance we want you to think about the kinds of references someone from your country would make. Specific companies, specific government entities, specific local currency, specific local slang, specific local brand names.
Ideal candidates should have the mindset of a playwright. You are imagining a setting, a place, a mindset. Then, you are imagining what a character in a play would say. Maybe you start with yourself, and then imagine what your grandmother would say, and then what your teenage cousin would say.
Requirements
- Advanced English comprehension (spoken and written)
- Able to understanding training materials, instructions and creative writing prompts written in English
- Ability to follow linguistic instructions (e.g. Do not use numerals in your writing. Write out all numbers. Do not use “1”. Do use “one”.)
- Ability to communicate questions quickly and succinctly
- Ability to hit demanding deadlines
- Rich vocabulary, knowledge of local-market conditions, knowledge of local-market slang
- Extensive knowledge in local-market insurance, financial and health care systems (work experience in these sectors is not necessary, but knowledge as a consumer of these systems is critical)
- Ability to analyze writing prompts (scenarios) and adapt them to local cultural reality
- Efficient online research skills
- Availability for ongoing task assignments for the month of July 2020
- University degree- Preferred: Documented work experience as a writer (journalism, creative writing, preferred)
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