Assoc. Laboratory Project Services Manager

Assoc.
Laboratory Project Services ManagerIQVIA
Under general direction, manage all laboratory aspects of assigned clinical trial projects for a Customer or a specific program for a Customer.
May have responsibility for a specific Customer, drug program, indication or drug compound.
Acts as the main point of contact for the Customer after study award and throughout the entire study lifecycle (startup, maintenance, closeout).
Ensures work is conducted in line with standard operating procedures, policies and good practices.
Essential FunctionsStudy Setup and Planning: Facilitate seamless study set-up including Protocol and Budget review, leading meetings, develop and implement project plans, milestone, risk, issue and action logs.
Partner with Study Setup team to ensure quality database set-up, oversee preparation of protocol specific documentation.
Prepare and present protocol-specific materials at Kick Off and Investigator meetings.
Support development of Customer standards.Study Activity Monitoring and Closeout: Monitor the Project Management Plan, timelines and deliverables.
Manage study documentation throughout the Project lifecycle, including filing into eTMF.
Oversee study monitoring and reporting.
Conduct meetings to meet Study and Customer requirements.
Manage study scope changes and budgets, monitor quality, and address service-related issues.
Review lessons learned and share insights.Proactive Lines of Communication: Build and maintain the Customer relationship.
Facilitate communication and collaborate with operational areas.
Serve as an escalation point for study issues.
Coordinate customer surveys and ongoing health checks to support relationship building.Meetings, Initiatives and Training Activities: Represent the company at Investigator meetings and other face-to-face meetings.
Participate in audits and inspections.
Provide study training to sites, CRAs, and customers.
Establish communication with sites to manage expectations and issues.
Participate in improvement projects and assist in training less experienced staff.QualificationsBachelor's Degree in Life Sciences or related field.2+ years of clinical or research industry experience, including 1 year of project management or project setup experience.Strong interpersonal and customer management skills.Working understanding of medical and clinical research terminology.Knowledge of Project Management processes and laboratory operations (preferred).Ability to work in a fast-paced environment, meet deadlines, and organize effectively.Excellent written and verbal communication skills in English.Ability to establish and maintain effective working relationships.
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