Join us on our exciting journey! IQVIA™ is The Human Data Science Company™, focused on using data and science to help healthcare clients find better solutions for their patients. Formed through the merger of IMS Health and Quintiles, IQVIA offers a broad range of solutions that harness advances in healthcare information, technology, analytics and human ingenuity to drive healthcare forward.
PURPOSE
The Assoc Dir, Global Trial Manager (AD, GTM) -within Clinical Functional Service Partnerships [Clinical FSP] business unit- is assigned to one sponsor and is focused on the delivery and quality of the contracted Clinical services to achieve customer satisfaction. Focus is on leveraging deep operational expertise and IQVIA’s suite of solutions to drive operational excellence and high quality delivery for the target customer. Direct and manage an assigned team of Global Trial Managers (GTMs) who lead or support studies or programs to ensure quality, time and budget deliverables are met to the Sponsor’s satisfaction and in accordance with SOPs, policies and practices. Ensure employees are trained and individual development is aligned and in place to meet project and organizational needs.
RESPONSIBILITIES
- Direct, manage and mentor an assigned team of GTMs staff who lead or support studies or programs of the target sponsor within CFSP. Actively provide guidance/coaching around project planning, project review, risk management and problem solving to achieve global alignment of work practices across the team through the adoption and use of all process and technology tools and improvements by employees.
- Manage staff in accordance with organization’s policies and applicable regulations. Responsibilities include planning, assigning, and directing work; appraising performance and guiding professional development; rewarding and disciplining employees; addressing employee relations issues and resolving problems. Approve actions on human resources matters.
- Work with the GTMs to ensure patient recruitment, project budget(s) meet financial and company goals (realization targets), with a focus on adherence to change control processes.
- Ensure all study management and project deliverables are completed per the agreed strategy and contract. Achieve quality deliverables on time and within budget and in accordance with SOPs, policies and practices with a primary focus on timely patient recruitment.
- Provide effective and timely consultation/guidance to GTMs on issue resolution.
- Drive consistency of operational delivery across customer’s projects.
- Provide consultation to client on drug development process, strategy, and plans as needed, in particular around patient recruitment. Maintain current product and project knowledge.
- Collaborate with other management and leadership team members to proactively identify resourcing solutions and project and/or individual needs in order to manage studies.
- Work with individual staff to identify any quality issues within the study and provide coaching on resolution of issues, including implementation of corrective and preventative action plans and escalation.
- Participate in and champion function and/or corporate initiatives, changes and/or special project assignments; act as a client liaison, departmental cross-functional liaison and/or change agent; provide technical expertise and clinical project management experience to project management and training and process improvement efforts.
Ideal Background:
Education:
Advanced degree or equivalent education/degree in life science/healthcare recommended.
Experience:
10 years clinical research experience including (at least) 2 years as Line Manager in previous positions; or equivalent combination of education, training and experience.
Involvement in cross-functional, multicultural and international clinical trials; demonstrated capabilities in supporting operational aspects of clinical trial related activities.
Skills & abilities:
Proven ability to manage a team and work through others in a global environment to deliver results to the appropriate quality and timeline metrics. Provides others with a clear direction; delegates work appropriately and fairly; motivates and empowers others; monitors/manages performance and provides feedback and coaching; recruits, develops and retains staff of a high caliber
Client Focus: excellent customer service skills and demonstrated ability to understand customer needs, have difficult conversations with internal/external stakeholders and with the customer, and negotiate solutions.
Collaboration
Strong communication skills.
Innovation
Ownership
Leading & Directing
Presenting
Business Acumen
Deciding and Initiating Action
Planning and Organizing
Coping with Pressure & Setback
Project Centric Delivery
Critical thinking
Strong software and computer skills, including MS Office applications
Languages:
Fluent English (oral and written). Mandatory.
Job dimensions:
- Should be based on Buenos Aires, Argentina.
- Line Management role with direct reports.
We know that meaningful results require not only the right approach but also the right people. Regardless of your role, we invite you to reimagine healthcare with us. You will have the opportunity to play an important part in helping our clients drive healthcare forward and ultimately improve human health outcomes. Whatever your career goals, we are here to ensure you get there! We invite you to join IQVIA™
Job ID: R1080787
