Atención Al Cliente : Information Technology Research And Advisory Company , Microcentro

Ipsum Hr is looking for a Client Partner for an Information Technology research and advisory company to work in their offices in Microcentro, Buenos Aires.

Main tasks of this role, is to deliver world:class levels of client support, value:added usage, retention, and client loyalty, engaging existing clients ensuring they use and receive value from their purchased services.

Key responsibilities:

Develop intimate knowledge of the client business and industry to drive usage and value: added transactions (i.e. on:boarding, use of inquiry, events attendance, etc.).

Understand and capture how the client measures value and ensure this is over delivered throughout the life of the contract.

Drive continuous client usage of the services purchased by ensuring the connection of key IT decisions and initiatives to the company expertise : such as but not limited to:

Stimulate interactions with the companys Analysts or other resources

Get the client to read minimum required documents within period leading up to the client's renewal

Ensure the client renews their service prior to the cancellation date of the contract.

Continually stay abreast of new product offerings and technology

REQUISITOS
You are the right candidate for this role if you have:

Bachelor degree AND/OR 1:3 years' work experience in a service oriented role; preferably one involving heavy phone interaction with clients
Positive attitude towards KPIs and targets
Excellent oral and written communication skills in English and Spanish.
English fluency is an indispensable requirement.
Well defined time management and organizational skills
Technology knowledge preferred
Demonstrated ability to work well under pressureRequisitos

: Edad: Entre 24 y 40 años
: Nivel de Estudio: Terciario
: Áreas de Experiencia Laboral: Atención al Cliente / Call Center / Telemarketing
: Idiomas:
: Inglés