Automotive Service Advisor

Mercedes-Benz of Buckhead is a Laureate Award Service Dealership and the premier Mercedes-Benz dealership.
As a provider of luxury vehicles, we hold ourselves to luxury customer service.
The best way to reach that goal is to hire the best employees in the area and make them a part of our family!
At Mercedes-Benz of Buckhead, you can expect to work on a team of dedicated individuals.
Our team works with a collaborative approach and encourages success amongst each of our members.
What we offer: Medical, dental, vision401KPaid vacationEmployee referralsDiscounts on products & servicesFamily & owner operatedRESPONSIBILITIES: Meet with customers and determine their needs for repair and/or service of their vehicle issues.Increase customer satisfaction by building customer relations.Maintain the company's standards for ethical business practices, professional image, orderliness, customer service, and good employee and community relations.Monitor the progress of each vehicle throughout the day, and update customers frequently.Increase profitability by maximizing sales and executing retail promotions.Responsible for overseeing the technician working on customers' vehicles including their time management/efficiency, parts ordering, and job completion times.Oversee and participate in quality control.Participate in the development and documentation of Standard Operating Procedures as appropriate.REQUIREMENTS: High School Diploma or equivalent.Accredited training in service advisor skills, customer satisfaction, and quality control REQUIRED.Automotive service advisor experience REQUIRED (Mercedes Benz preferred).Ability to concentrate and accomplish tasks despite interruptions.Ability to perform a variety of tasks simultaneously.Must be willing to submit to a background check and drug screen.
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