Aviation Executive & Customer Support Specialist Freelance, Remote

Aviation Executive & Customer Support Specialist - Freelance, Remote

Department: Boutique Client

Employment Type: Part Time

Location: LatAm - Argentina

Reporting To: Client via Magic

Compensation: $7.00 / hour

Description

About the Client
A well-established private aviation company founded in 2004, it specializes in on-demand charter services and cargo solutions worldwide. Led by aviation professionals, they provide premium private jet and cargo charter services with a focus on safety, luxury, and discretion. The company serves high-profile clients through its extensive network of modern aircraft, offering comprehensive aviation support while maintaining client anonymity.

Why does this role exist?

This position exists to provide crucial executive and operational support to streamline private aviation services and enhance client experience. The role addresses critical business challenges, including managing high-volume requests during off-hours, reducing missed opportunities due to delayed responses, and enabling better work-life balance for the executive team. By managing day-to-day operations, client communications, and administrative tasks, this role allows the executive team to focus on business growth while ensuring seamless service delivery and client satisfaction.

The Impact you'll make

Executive Support & Client Relations

- Handle inbound/outbound calls and client inquiries
- Manage sensitive client information and documentation
- Coordinate calendar and schedule management
- Represent the company in virtual meetings
- Process urgent requests during off-hours when needed

Operations Management
- Process flight quotes and wire transfers
- Monitor flight operations in real-time
- Handle federal excise tax filing
- Coordinate with vendors and negotiate rates

- Manage requests across multiple time zones
- Handle sensitive information (passports, credit cards) securely

Administrative Excellence
- Manage email correspondence and communications
- Review and organize contracts
- Handle confidential documentation
- Coordinate across multiple time zones
- Implement security protocols for sensitive data

Digital & Marketing Support
- Manage social media presence
- Support email marketing campaigns
- Assist with basic SEO initiatives
- Handle customer relationship management
- Utilize AI tools for enhanced productivity

Skills, Knowledge and Expertise

Required:

- Experience with the travel/aviation industry
- Previous customer service or administrative experience
- Proficiency in Google Workspace
- Strong organizational and multitasking abilities
- Professional communication skills

- Experience handling confidential information securely
- WFH Set-Up:

- Computer with at least 8GB RAM, an Intel i5 core processor/AMD Ryzen 5 Processor and up.
- Internet speed of at least 40MBPS
- Headset with an extended mic that has noise cancellation and a webcam
- Back-up computer and internet connection
- Quiet, dedicated workspace at home

Your Superpowers:
- Advanced digital communication tools proficiency
- Excellent documentation and organization abilities
- Proficiency with productivity software
- Basic marketing and social media skills
- Expertise in various professional tools

You should apply if…
- You thrive in a fast-paced environment requiring quick thinking
- You're passionate about providing exceptional customer service
- You maintain composure under pressure
- You're detail-oriented and naturally organized

- You value confidentiality and professionalism
- You're excited about learning the aviation industry
- You're comfortable with flexible hours and weekend availability

What to expect...

Work Setup:

- Remote position
- Must have a reliable internet connection and a quiet workspace
- Required to provide own computer with Intel Core i5 or something similar or higher operating system

Working Hours:

- Monday to Friday, 1 PM to 4 PM PST (Pacific Standard Time)
- Occasional weekend availability for urgent matters
- 20 hours per week

Compensation:

- $7 per hour
- No benefits package included

Benefits