Requisition Work Area: Customer Service and Support
Expected Travel: 0 : 50
Career Status: Professional
Employment Type: Regular Full Time
COMPANY
SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That's why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures.
SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees.
We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because it's the best:run businesses that make the world run better and improve people's lives.
PURPOSE and OBJECTIVES
The primary purpose of this role is to manage medium up to large scale projects throughout their lifecycle. The Project Manager is responsible for defining, planning, tracking and managing the project, for identifying key resources and providing the direction they require in order meeting project objectives. The Project Manager provides leadership to cross:functional teams responsible for delivering defined project outputs to time, budget and project quality criteria. They also ensure adherence to project management methodology practices, provide team coaching, evaluate the performance of team members and reinforce the enterprise knowledge management through the collection and communication of lessons learned.
The Project Manager has ability to manage projects that require coordination of work between various parties, internal to SAP and sub:contractors.
The Project Manager may be asked to assist during the Opportunity Management Phase of the customer engagement by providing input into the proposal or completing specific proposal deliverables : especially in the area of delivery model, project structure, organization, scoping, estimation and risk assessment.
EXPECTATIONS and TASKS
Sales Support and Opportunity Management
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Define appropriate delivery model for customer project as a composition of pre:defined services, on:site delivery, Global Delivery, Custom Development as needed to deliver on customer success;
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Scope and estimate the engagement;
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Determine required resources for the project;
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Understand and be able to deliver according to the SAP delivery models : ability to engage local, near:shore and off:shore teams for most efficient delivery of project, ability to coordinate project delivery across organizational boundaries including participation of SAP ecosystem partners:
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Assess, document and communicate risk for the engagement.
Project Financials
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Manage the revenue and cost budget of the project maintaining the forecasted margin
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Anticipate any deviation of the budget and transfer the costs to the customer via a Change Request if applicable
Project Delivery
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Conduct project planning activities and manage the execution of projects according to plan;
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Manage relationship with project stakeholders, including internal and external clients, keeping stakeholders informed of progress and issues in order to manage expectations on all project requirements and deliverables;
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Manage and communicate a clear vision of the project's objectives, and motivate the project team to achieve them; create a project environment that enables peak performance by team members;
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Ensure proper use of methodology, tools and procedures;
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Ensure proper governance is in place to best meet project objectives;
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Balance the trade:off of the triple: constraint (time, cost and sc
