Change And Release Manager / Knowledge And Asset Manager

Change and Release Manager / Knowledge and Asset ManagerAs a Manager you will serve as a process owner, creating and governing ITSM policies, contributing to the requirements to develop automated deployment tools, continuouslydriving process and quality improvements through innovation and automation, and assisting with collaborative efforts to improve the business, in relation to change, incident and problem management.
Focusing on Change and Release Management, the Senior Manager will oversee Change Advisory Boards, consider business risks and ensure large-scale product releases follow process for successful implementation.

Preferred Bachelor Degree: Information Technology, Information Systems Management, Data Science, Business, Program or Project Management

Certification Preferred:ServiceNow Implementer, ServiceNow Application SpecialistITIL Foundations v4 or higher certificationAgile & ScrumSix Sigma yellow/green beltData AnalyticsAzure DevOps Knowledge and Skills PreferredDemonstrates intimate abilities and/or a proven record of success as a team leader:Understanding and in depth knowledge of IT Service Management industry leading practices (ITIL), and SDLC MethodologyCoordinating and/or playing a key role in ServiceNow product support, implementation, or process ownershipMaintaining continuity of technical knowledge that is significant to the successful operation of a particular business areaAligning with product support including knowledge sharing and maturation of product support modelPossessing experience with business change and community champion programs involving the Service Now platformMaintaining knowledge of product enhancements, vendor road maps, and product user community discussions Certification Preferred:
• Service Now Implementer, Service Now Application Specialist
• ITIL Foundations v4 or higher certification
• Agile & Scrum
• Six Sigma yellow/green belt
• Data Analytics
• Azure DevOps

Knowledge and Skills Preferred
• Demonstrates intimate abilities and/or a proven record of success as a team leader:
• Understanding and in depth knowledge of IT Service Management industry leading practices (ITIL), and SDLC Methodology
• Coordinating and/or playing a key role in Service Now product support, implementation, or process ownership
• Maintaining continuity of technical knowledge that is significant to the successful operation of a particular business area
• Aligning with product support including knowledge sharing and maturation of product support model
• Possessing experience with business change and community champion programs involving the Service Now platform
• Maintaining knowledge of product enhancements, vendor road maps, and product user community discussions


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