Cib Operations : Ba Ecommerce Analyst

Role Summary The e:Trading Middle office function in IB Operations involves onboarding of clients onto the various e:trading platforms of JP Morgan, providing Pricing support for Marketview, Marketing support to assist e:commerce Marketing efforts and support Strategic decisions and project management which would include assisting Credit, Rates and GEM project managers in implementation of new Products/Platforms.

Description of Responsibilities

: Liaison with Support groups like eTrading Middle Office Middle/Front office in Asia/LDN/NY
: Ensuring accuracy on performing reconciliations and reports
: Researching on any queries/ requests (trade fails/feed issues) sent by the Business Partners/Client Support Teams and replying to the same with minimum response time.
: Establishing and maintaining excellent relationships with the Business partners/Clients as well as the people in the Client support groups.
: Taking active participation in process improvements and automation.
: MIS generation and analysis/commentary
: Create or enhance exception reporting and analyze to identify potential process improvements
: Use large, complex data sets to analyze a key business problem and work with management teams to identify areas of improvement and report on results
: Ensure Quality Control standards that have been set for all processes that are carried out in the team.
: Other duties as assigned.

Qualifications and Skills Sets

: Bachelors degree in Economy / Business Administration
: Minimum of 18:24 months of work experience, preferably in back office/financial industry in a client interfacing role
: Knowledge of investment banking will be an added advantage
: Good working knowledge of all MS Office applications especially Advanced Excel
: Working experience on MS Access : includes trouble:shooting and maintenance of MIS data:bases
: Strong communication skills
: Excellent inter:personal skills
: Able to work accurately and effectively under pressure
: Effective time management skills
: Positive "can do" approach
: Good analytical skills and an eye for detail.
: Excellent Client focus and Customer care working practices
: Controls Focused
: Good team player with flexible attitude towards working hours due to the demands of the working place
: Accurate and self motivated with good problem solving skills and project management skills
: Solid intellectual capacity for process improvements
: Will need to develop market product knowledge