Client Success Manager (A.I Team)

From the CEONote: this role is for an amazing client of ours (The Uncommon AI Business, NOT Assistant Launch) Remote opportunity, candidates must be located in North or South America.
C2 English Required.
Compensation: $30,000-$42,000 USD | Unlimited PTO | Fully Remote Client Success Manager (AI Education Company)About The Uncommon BusinessAt The Uncommon Business, we're revolutionizing how businesses operate through world-class AI education and implementation training.
Our mission is to empower entrepreneurs, busy professionals, and real estate investors through cutting-edge AI education that transforms their operations and scales beyond traditional limitations.
Our CEO, Callan Faulkner, is a world-class automation and AI expert whose innovative approach to education has transformed the operations of over 350 businesses.
About the RoleAs a Client Success Manager in our AI education company, you will be the driving force behind our students' learning and implementation journey.
Your mission is to ensure students not only complete our programs successfully but implement what they learn to achieve breakthrough results in their businesses.
Responsibilities & Success Metrics1.
Student Success & Early WinsDrive student success with AI implementation within the first 4 days of program enrollmentGuide students through our learning platform and curriculumHelp students overcome common learning barriers and build confidence with AICreate and facilitate study groups, implementation roundtables, and success discussionsEnsure students are progressing through course materials effectively2.
Program Excellence & InnovationProvide strategic feedback about our AI curriculum effectivenessMonitor student engagement with course materials and completion ratesTrack and analyze learning outcomes to optimize program deliveryPartner with our operations team to enhance the learning experienceIdentify opportunities for course improvements based on student feedback3.
Student Journey OptimizationBuild and maintain strong relationships with students throughout their learning journeyGather insights about student success and challengesCreate and execute strategies to maximize course completion ratesDocument and share compelling student transformation storiesDevelop strategies to maintain student engagement throughout the program4.
AI Implementation SupportGuide students in applying course concepts to their specific business needsProvide technical support for course platform and AI toolsSupport students in completing course assignments and projectsHelp students overcome technical barriers in their AI learning journeyFacilitate peer-to-peer learning and community engagement5.
Performance MetricsMaintain high student satisfaction ratesTrack and improve course completion ratesMonitor and enhance student engagement metricsDrive strong program retention through demonstrated student successMeasure and improve student implementation ratesTime ZoneCST
Remote opportunity, candidates must be available during CST business hours.
How We Hire: The ProcessApplication, which includes a 1-min video15-Minute Initial ChatStrengths Tests30-Minute Video CallTest ProjectFinal Call with the CEOOfferTaking the time to apply means a lot to us!
If you apply, you'll hear from us, whether we feel you're a good match for us, or not, as part of our process. Required5+ years of experience in client success, education, or similar roleExperience with online learning platforms (Thinkific, Kajabi, or similar)Demonstrated interest in and experience with AI technology and toolsProven track record of driving student/client satisfaction and retentionStrong understanding of AI, ChatGPT, and automation technologiesExcellence in remote work environmentsOutstanding communication and ability to explain technical concepts simplyExperience with data analysis and learning metricsPreferredBackground in EdTech or online educationExperience with community management platforms (Circle, Discord)Hands-on experience with AI tools including ChatGPT, Claude, or similarKnowledge of business process automation and AI implementationExperience teaching or training others in technical subjectsTrack record of working with founders and entrepreneursFamiliarity with course creation and learning management systemsExperience with virtual event facilitation and webinar hostingBenefitsPerks & Benefits:Unlimited PTO, development training, and a robust culture & team that is world-classQuarterly Team Retreats: Both in-person and remoteMonthly Learning Allowance: $50/month for your personal and professional growthMental Wellness Support: Access to a company Headspace accountAI Expertise Development: Become an AI expert through our comprehensive programsAccess to all our premium courses and training materialsPersonal and Professional Development: Paid learning tracks, mentorship, and resourcesBe part of a rapidly growing team leading the AI education revolutionWork with founders who are shaping the future of AI-powered businessesOpportunity to impact hundreds of businesses through education
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