Consultor de Soporte de Aplicaciones SAP At ADP we are driven by your success. We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP.
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POSITION SUMMARY:
As senior consultant SAP Application Support will be the link with Service Delivery Coordinators / Account Management. Being a point of contact for customer escalations . Help as mentors and / or trainings to other partners. Prepare functional specifications and requests Change Request ; including design and configuration details .
RESPONSIBILITIES:
Resolve issues reported within SLA agreements .
Take responsibly investigating the reported issues to resolution
Perform unit tests for settings made .
Provide status the clients according to the SLA.
Develop Change Request in live customers.
Keep the customer documentation and Application Support .
Attend face meetings with clients when necessary.
Apply specific technical knowledge of the country and / or functional to enhance the solution and service with a customer focus.
Provide second level of post -live support within the terms of the service-level agreement , research, identification of the solution, recommendation , configuration , unit testing and documentation of the solution.
Test and document Change Request. Complejos.el responsibility to manage issues to meet the needs of customers.
QUALIFICATIONS REQUIRED:
Educational background: Careers related to Administration , Human Resources, Information Technology or related areas.
Experience in the area : 5 years of experience.
Specific knowledge and skills : Great experience in SAP HCM - Experience in Time Management ( PT ), Personnel ( PA ) and Organization Management ( OM) - Excellent knowledge in methodology payroll processing, configurations (rules and schemes) subsequent processes payroll, accounting - Large knowledge of local legislation and configuration SAP - Extensive experience in creating functional specifications for technical equipment ( ABAP ) - know authorizations in HCM - know Employee Self -Service / Portal - experience in solutions for several countries (multi Molga ) or implementation projects. - Participation in a complete cycle of SAP HCM implementation - Experience with remote computers ( Functional or Ténicos ) - Knowledge of the ASAP methodology - Experience ABAP English Language level - Intermediate / Advanced.
Attitudes and behaviors: Customer focus, teamwork, attention to detail, analytical skills.
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