Job Summary
Provide leadership and strategic direction for Swissport Mercosur Cluster. Directly responsible for financial and operational targets that impact profitability, revenue growth, and business development activities for the assigned region. Oversees customer relationships and leadership development initiatives for direct reports.
Job Responsibilities
Primary
Leading and managing all ground handling and cargo activities within the region
Accountable for the results of the cluster against targets agreed with Swissport Regional LATAM HQ
Responsible for business units within the countries to include: safety, security, finance, operations, commercial, staff, administration, and legislation
Build strong business relationships with customers and suppliers
Select, develop, coach and support own management team to excel in their roles
Adhere to Global Account Management/CRM principles to win, retain and foster new business
Negotiate with customers and suppliers in all aspects of contract management and customer agreements
Close contracts and agreement of all SLA’s.
Ensure that all attachments/SLAs are fulfilled and maintained. Adhere to standards, service level agreements and key performance indicators with regards to the network, individual stations, and product.
Be innovative and promote the introduction of new processes & product enhancements
Accountable for the quality, unit cost reduction and progressive collaboration with customers
Responsible for the needs and coordination of all personnel within the region to ensure team effectiveness and efficiency
Ensure optimization of all existing, and new warehouse facilities within the region
Ensure relevant ERP systems are updated to feed KPI monitoring modules and data-warehouses
Develop and deliver the regional strategy in line with Corporate objectives
Ongoing
Accountable for revenue generation and profitable growth within the Cluster
Lead and implement the overall strategic direction / Business Plan within the Cluster
Manage ongoing business and operating performance in all aspects
Manage and oversee the preparation of business cases and Investment Requests (IRR) within the Cluster
Strong and inspired leadership in a multicultural environment
Accountable for delivery of Swissport standards of safety, security, cost control, customer service, on-time and financial performance
Adhere to Group Directives and Corporate Governance
Deliver quality improvement and unit cost reduction programs
Develop cross-selling opportunities in close cooperation with other business lines
Ensure that ground handling services translate its customer value proposition into workable product and service attributes that can be implemented and measured
Negotiate targeted commercial arrangements with airlines, integrators, service providers and other suppliers in the cluster
Manage and coach line managers, support people development, staff performance management and compensation within the region working with key stakeholders, e.g. HR / Legal
Identify and develop talent potential and manage succession planning for the region
Deliver and implement change / project management for the region as required
Qualifications And Competencies
University degree in Economics/Business Administration a plus
MBA or equivalent a plus
Fluency in English (additionally, Spanish)
10+ years of experience in the GH or logistics industry with a minimum of 5 years of management-level experience leading and developing teams
Strong leadership qualities
Previous P&L; responsibility
Proven track record in high volume – low margin industries
Strategic and commercial thinker Marc
Excellent business acumen
Solid Negotiation skills
Required competencies
Leadership
Business Acumen
Analysis & Judgement
People Management
Strategic Direction
Decision Making / Problem Solving
Financial / Commercial Acumen
Equal Employment Opportunity Statement
Swissport as an equal opportunity employer bases its hiring decisions on the business need and the best qualified candidates available, and does not discriminate in its employment decisions on the basis of any protected category. Candidates who are offered employment may be subject to a criminal record and other background checks as permitted or required by company policy or applicable law.
About Us
Swissport International AG, on behalf of more than 850 client-companies, provides best-in-class airport ground services for some 282 million passengers annually and handles approximately 4.8 million tons of air cargo at 115 warehouses world-wide. With a workforce of some 66,000 the world’s leading provider of airport ground services and air cargo handling is active at more than 310 airports in 49 countries on six continents. Swissport delivers unparalleled value in the areas of Ground Handling, Cargo Services, Executive Aviation, Travel Services, Fueling and Aircraft Maintenance. We strive to operate with the core values of People, Professionalism, and Partnership in all that we undertake. Our mission is simple – “To provide the aviation industry with consistent and tailor-made solutions around the globe, for a better customer experience.”
Primary Location
South America-AR-Buenos Aires-International Airport Ezeiza (EZE)
Schedule
Full-time
Unposting Date
Mar 31, 2020, 9:59:00 PM
Organization
LATAM
