Coo Mercosur Cluster

Coo Mercosur Cluster


Coo Mercosur Cluster

Detalles de la oferta

Job Summary

Provide leadership and strategic direction for Swissport Mercosur Cluster. Directly responsible for financial and operational targets that impact profitability, revenue growth, and business development activities for the assigned region. Oversees customer relationships and leadership development initiatives for direct reports.

Job Responsibilities


Leading and managing all ground handling and cargo activities within the region

Accountable for the results of the cluster against targets agreed with Swissport Regional LATAM HQ

Responsible for business units within the countries to include: safety, security, finance, operations, commercial, staff, administration, and legislation

Build strong business relationships with customers and suppliers

Select, develop, coach and support own management team to excel in their roles

Adhere to Global Account Management/CRM principles to win, retain and foster new business

Negotiate with customers and suppliers in all aspects of contract management and customer agreements

Close contracts and agreement of all SLA’s.

Ensure that all attachments/SLAs are fulfilled and maintained. Adhere to standards, service level agreements and key performance indicators with regards to the network, individual stations, and product.

Be innovative and promote the introduction of new processes & product enhancements

Accountable for the quality, unit cost reduction and progressive collaboration with customers

Responsible for the needs and coordination of all personnel within the region to ensure team effectiveness and efficiency

Ensure optimization of all existing, and new warehouse facilities within the region

Ensure relevant ERP systems are updated to feed KPI monitoring modules and data-warehouses

Develop and deliver the regional strategy in line with Corporate objectives


Accountable for revenue generation and profitable growth within the Cluster

Lead and implement the overall strategic direction / Business Plan within the Cluster

Manage ongoing business and operating performance in all aspects

Manage and oversee the preparation of business cases and Investment Requests (IRR) within the Cluster

Strong and inspired leadership in a multicultural environment

Accountable for delivery of Swissport standards of safety, security, cost control, customer service, on-time and financial performance

Adhere to Group Directives and Corporate Governance

Deliver quality improvement and unit cost reduction programs

Develop cross-selling opportunities in close cooperation with other business lines

Ensure that ground handling services translate its customer value proposition into workable product and service attributes that can be implemented and measured

Negotiate targeted commercial arrangements with airlines, integrators, service providers and other suppliers in the cluster

Manage and coach line managers, support people development, staff performance management and compensation within the region working with key stakeholders, e.g. HR / Legal

Identify and develop talent potential and manage succession planning for the region

Deliver and implement change / project management for the region as required

Qualifications And Competencies

University degree in Economics/Business Administration a plus

MBA or equivalent a plus

Fluency in English (additionally, Spanish)

10+ years of experience in the GH or logistics industry with a minimum of 5 years of management-level experience leading and developing teams

Strong leadership qualities

Previous P&L; responsibility

Proven track record in high volume – low margin industries

Strategic and commercial thinker Marc

Excellent business acumen

Solid Negotiation skills

Required competencies


Business Acumen

Analysis & Judgement

People Management

Strategic Direction

Decision Making / Problem Solving

Financial / Commercial Acumen

Equal Employment Opportunity Statement

Swissport as an equal opportunity employer bases its hiring decisions on the business need and the best qualified candidates available, and does not discriminate in its employment decisions on the basis of any protected category. Candidates who are offered employment may be subject to a criminal record and other background checks as permitted or required by company policy or applicable law.

About Us

Swissport International AG, on behalf of more than 850 client-companies, provides best-in-class airport ground services for some 282 million passengers annually and handles approximately 4.8 million tons of air cargo at 115 warehouses world-wide. With a workforce of some 66,000 the world’s leading provider of airport ground services and air cargo handling is active at more than 310 airports in 49 countries on six continents. Swissport delivers unparalleled value in the areas of Ground Handling, Cargo Services, Executive Aviation, Travel Services, Fueling and Aircraft Maintenance. We strive to operate with the core values of People, Professionalism, and Partnership in all that we undertake. Our mission is simple – “To provide the aviation industry with consistent and tailor-made solutions around the globe, for a better customer experience.”

Primary Location

South America-AR-Buenos Aires-International Airport Ezeiza (EZE)



Unposting Date

Mar 31, 2020, 9:59:00 PM



Fuente: Kitempleo


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