A growing, leading business are seeking a Credit Controller with ambition and drive to join a busy finance department. This would suit someone with predominantly Credit Control expeirnece, works well under pressure and is a problem solver.
Key responsibilities of the Credit Controller include:
- Processing new account applications, asessing creditworthiness with tools such as Experian and setting of credit limits and payment terms.
- Build and maintain strong relationships with customers to collect overdue payments, manage their payment options and providing appropriate solutions to their account queries.
- Review credit limits in line with changing risk and/or payment history and releasing, where relevant, customer orders and accounts on holds.
- Reconciling customer accounts by regularly allocating payments to reduce unallocated cash.
- Maintaining up to date account notes and recording communications with customers.
- Understand, analyse and report on the overall risk of their ledger.
- Working to achieve departmental and individual targets and KPI's to improve performance.
- Measuring performance against KPIs.
- Using problem solving techniques to pro-actively identify improvements to the way we operate.
- Collaborating effectively with the internal teams and field based colleagues to maintain customer accounts and resolving outstanding queries.
- Respond promptly to allocated tasks in the CRM queue to maintain a good level of service to the internal customers.
As a successful Credit Controller, you should:
- Be flexible when required.
- Have strong communication skills.
- Have Credit Control experience.
- Have a strong phone manner.
- Have an outgoing personality.
- Be a problem solver.
- Enjoy challenges.