Puerto Santa Cruz, Santa CruzWHO WE ARE Looker is on a mission to bring better insights and data-driven decisions to every business. Everything we do is aimed at making sure our customers love every aspect of Looker, from our products and technologies to our ease of doing business and our support. We are looking for curiously brilliant individuals to join our team as we reinvent data analytics. Get data-driven and see yourself at Looker.
WHAT WE'VE GOT GOING ON
Creating an authentic and engaging customer experience is our passion. The Customer Experience Marketing team is seeking a Customer Advocacy Manager to drive delight, build customer connections and amplify the customer’s voice in the marketplace.
In this cross-functional role, you will be responsible for planning, building and launching programs that engage and spotlight the achievements of our data analyst community. We are looking for someone with a sincere passion for bringing to life the success stories of our customer advocates. Your mission is to increase satisfaction, loyalty and advocacy by gaining insight into customer use cases, needs and wants.
WHAT WE NEED YOU TO DO
Lead customer advocacy program development and activities that start from building enduring customer relationships and extend across new assets and programs that showcase our customers success.
Identify, build and activate a global network of Looker evangelists who are influential in the space.
Build customer connections across multiple channels including direct outreach, social media, online programs, in-person events, and more.
Promote and drive excitement around our Data Sparks advocacy program and annual Spark Awards ceremony.
Infuse priority programs such as product launches, media campaigns and events with new ways to inject the voices of our customers from concept to execution.
Use data and analytics to understand and champion the Looker customer base, assess the health of customer advocacy efforts and use insights to develop action plans.
Evangelize and educate internal and external stakeholders on the benefits associated with voice of customer activities; activate them to join the movement.
WHAT YOU BRING TO LOOKER
5+ years of advocacy, marketing or customer success experience at a B2B Saas company.
A background in building customer communities; with a passion for networking.
A customer first mentality - you are genuinely excited to know more about what really matters to customers and their experience.
Enthusiasm and flexible, with a lot of stamina to work across multiple organizations globally.
Outstanding verbal and written communication skills.
A team player and excellent at collaborating with many contributors.
A doer who finds out what motivates people to help drive alignment and success.
