Customer Care Agent

About Us: GE is the worlds Digital Industrial Company, transforming industry with software:defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry.

Role Summary:
The Customer Care Agent provides direction and assistance to work group in order to meet assigned objectives. Work within defined parameters to make decisions, apply concepts to issues of moderate complexity, and have the ability to resolve issues through immediate action or short:term planning.

Essential Responsibilities:
Manage price/delivery inquiries, formal quote requests, sales orders, and service orders. This includes processing, expediting, problem solving and basic technical support
Coordinate product deliveries between four production sites worldwide
Develop and foster relationships with customers, account managers, and project managers
Receive and resolve and/or escalate customer issues and inquiries
Maintain a customer focus while working in a fast paced numbers driven environment
Meet and/or exceed all customer requirements in addition to departmental metrics
Embrace full wing to wing ownership of all commercial operations transactions
Ability to work with various regions and teams globally in a large corporation
Understanding and knowledge of complex commercial terms, incoterms and ability to support point of contact to ensure execution of contractual terms
All other duties as assigned by a manager

Qualifications/Requirements:
Bachelors Degree from an accredited university or college
Minimum of 3 years relevant experience in Commercial or Oil and Gas industry

Desired Characteristics:
Experience working in a technical environment
Experience with SAP
Experience with Salesforce.co
Six Sigma Experience
Customer Focus