Customer Care Professional – Dispute Analyst With Bilingüal / Advanced French Or German And Eng[...]

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Job Description - Customer Care Professional – Dispute Analyst with Bilingüal / Advanced French or German and English skills (25001609) You Lead the Way.
We've Got Your Back. With the right backing, people and businesses have the power to progress in incredible ways.
When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other.
Here, you'll learn and grow as we help you create a career journey that's unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
As a brand built on going above and beyond to provide the best customer experience, having the most exceptional colleagues is paramount.
As the face of the company, you can create positive interactions with our customers every day– from curating a unique travel or lifestyle experience to helping them with their everyday needs.
And, you can grow your skills through industry-leading training and ongoing coaching, all while learning what it means to continually set the standard for world class, customer-first service.
How will you make an impact in this role? Our ideal candidate should be able to establish conversations effectively with customers from different cultures, must be empathetic by understanding customer necessities to provide unique solutions, and adapt to our technology with ease to deeply understand our processes and strategies.
We're looking for someone with analytic, documentation and time management skills.
As a Customer Care Professional in Back office, your goal will be to provide exceptional Relationship Care on every interaction to drive brand loyalty.
American Express Customer Care Professionals deliver extraordinary care by promptly and accurately responding to customer inquiries.
Minimum Qualifications Fluency in writing and speaking in advanced German or French; English is a must.Deliver extraordinary customer care by responding to questions concerning customer accounts in a fast paced, structured customer care environment.Resolve product or service inquiries by asking probing questions, determining the cause of the issue; selecting and articulating the best solution to drive brand advocacy.Grow and nurture customer relationships on every interaction that results in measurable Customer value.Document necessary account information and offer custom solutions that benefit the customer.Deliver extraordinary results measured by customer satisfaction, effectiveness, efficiency and quality.Attend customer's calls in order to do a following of their cases.This position operates in a Monday - Friday environment and we require availability ranging from 8am-2pm, sometimes holidays or weekends also.Preferred Qualifications Customer service experience with a passion for building customer loyalty through exceptional listening, relationship building, and strong written and verbal communication.Demonstrated consultative experience, ability to influence, resourceful.Exceptional listening and relationship building skill.Demonstrated resiliency in a fast paced metric driven environment with proficient multitasking and navigation in a windows environment.Creative problem-solving, eager to find customized solutions.Experience owning or working in a small business a plus.High school diploma or equivalent required.Bachelor's degree preferred - Education benefits available.Minimum Qualifications
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being.
That means we prioritize their physical, financial, and mental health through each stage of life.
Benefits include:
Support for financial-well-being and retirementComprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)Flexible working model with hybrid, onsite or virtual arrangements depending on role and business needGenerous paid parental leave policies (depending on your location)Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)Free and confidential counseling support through our Healthy Minds programCareer development and training opportunitiesOffer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
At American Express we are proud to celebrate and promote Diversity, as well as, committed to the principles of Equal Employment Opportunity.
Our mission is to continue creating a diverse and inclusive environment, that fully supports your personal and professional development.
Be yourself, be in American Express.

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Fuente: Jobleads

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