Customer Care Professional V-T3-I

You Lead the Way.
We've Got Your Back. With the right backing, people and businesses have the power to progress in incredible ways.
When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other.
Here, you'll learn and grow as we help you create a career journey that's unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you'll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company's success.
Together, we'll win as a team, striving to uphold ourcompany valuesand powerful backing promise to provide the world's best customer experience every day.
And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together. How will you make an impact in this role? Provide Superior Customer Experience to Small Business Card Members who use American Express for several exclusive benefits and servicesWe not only service, we also indulge in value generation to maximize spending by identifying the Mood, Profile & Need of the Customer and leverage these details to offer the best suited benefits/products to the Customer while being compliant with the laid guidelinesResolve all Customer Queries and Follow Established Procedures as AppropriateProvide alternatives and apply Superior Service No, Call Handling Skills To Ensure Best Possible Solutions and FCR to Card MembersDeliver to the Customer, Employees and Shareholder Metrics as per Goals Highlight Issues through Feedback and Recommend Changes in Workflows, Procedures, Service Levels, Based on Customer Demands To Meet Their Needs and Ensure Quality Service is given at all timesAdherence to Quality and Compliance Guidelines.
Ability to Take Quick Decisions and Respond to Customer Inquiries24/7 & Rotational shifts including night shiftsHybrid environmentMinimum Qualifications: Minimum 1 year in current roleMinimum 1 year of meaningful experience in customer serviceExcellent Verbal CommunicationCustomer Focused, with Strong Ability to resolve Customer Issues and Effectively Address Service No SituationsStrong interpersonal, communication and listening skillsDemonstrated Dependability/Self Motivating Skills.
Change Management AbilityDemonstrated Ability to Work effectively within a Team Environment as well as independentlyDemonstrate personal excellence and resiliency by remaining positive and calm in difficult situationsProven Analytical and Problem Solving with a strong attention to Detail.
Workable knowledge of MS Office Applications (Word, Power-point, Excel)We back you with benefits that support your holistic well-being so you can be and deliver your best.
This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally: Competitive base salariesBonus incentivesSupport for financial-well-being and retirementComprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)Flexible working model with hybrid, onsite or virtual arrangements depending on role and business needGenerous paid parental leave policies (depending on your location)Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)Free and confidential counseling support through our Healthy Minds programCareer development and training opportunitiesAmerican Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

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