Customer Care Supervisor, Capability Center Operations

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Are you looking to join a growing team that is dedicated to helping people thrive in a connected world?
We are looking for a Customer Care Supervisor to join Assurant's Global Capability Center in a hybrid role at our Retiro, CABA location.

What Makes Us Different?

Work in a multicultural environment, interacting with people from different countriesPut your English into practiceWork for an award-winning company, recognized for more than 12 years as a Great Place to Work in ArgentinaOsde 310 Health PlanExtra vacation daysSportClub Membership discountHybrid workBirthday day offUdemy LearningEnglish lessons reimbursementEducational refund (if you are studying any career related to the business, you receive up to ARS 90.000 monthly reimbursement)Home office allowance


What will be my duties and responsibilities in this job? Lead a team of 15 to 30 people, monitor KPIs, and train, coach, motivate, and direct the team while creating an environment that encourages commitment, increased productivity, and superior qualityParticipate in regularly scheduled conference calls with clients designed to obtain feedback on the performance of the team and to provide an opportunity to implement any necessary procedural changesPartner with the manager on process improvements and workflow to ensure business objectives are metTrain, coach, and engage team members while fostering teamwork and an optimal work environmentDiscuss and help prioritize team development needs aligned with business priorities and employees' current roles or future career interests, including identifying on-the-job development opportunities and providing ongoing feedback and coaching


What are the requirements needed for this position? Advanced English levelAt least two years of experience working as a team leaderOne or more years of experience in a Customer Service positionExperience working in a Shared Services Center is a plus


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