At American Express we provide a service ofexcellence, our customers are our most valuable asset and our teams are the keyto achieving this great goal. For over 160 years we continue to grow,proactively responding to the needs and expectations of our customers.
Why American Express?
There's a difference between having ajob and making a difference.
American Express has been making adifference in people's lives for over 160 years,
backing them in moments big and small,granting access, tools, and resources to take
on their biggest challenges and reapthe greatest rewards.
We've also made a difference in thelives of our people, providing a culture of learning
and collaboration, and helping themwith what they need to succeed and thrive. We
have their backs as they grow theirskills, conquer new challenges, or even take time to
spend with their family or community.And when they're ready to take on a new career
path, we're right there with them,giving them the guidance and momentum into the
best future they envision.
Because we believe that the best wayto back our customers is to back our people.
We seek creative and innovative people, whoare willing to join us in the challenges of the business and are committed toproviding superior service. In this opportunity the company is looking for a CustomerFirst Business Insight Expert in the Global Services Group business unit ofAmerican Express.
GSG (Global Servicing Group) is the globalservicing organization within American Express whose objective is to supportthe growth of the company through the delivery of superior service for ourconsumer, small business, corporate and merchant customers around the world.
Transformation and Customer First is theorganization within GSG responsible for ensuring appropiate customer approachin every initiative, satisfaction measurements tracking, and consistently removingcustomer friction points.
The team leverages best practices benchmarkdata and American Express process knowledge to develop the strategy necessaryto drive consistent customer satisfaction.
Specifically, this role will be responsibleof developing new programs and databases to contribute to the creation of newcustomer first metrics for back office activities, based on data.
The powerful backing of AmericanExpress.
Don't make a difference without it.
Don'tlive life without it.
Qualifications
Required:
: Advance programming skill anddata management is mandatory.
: Overall knowledge of Cornerstoneenvironment, HIVE Terminal (HQL).
: Tableau Desktop understanding. Create,edit and publish dashboards.
: Strong and demonstratedAnalytical capability.
: Excellent interpersonal, verbaland written communication skills.
: Team player and self:motivatedare key skills for this role.
: Ability to handle multipletasks concurrently, and to work with independence prioritizing her/his ownwork.
: Ability to collaborate,influence, and form strong working teams across geographic borders.
: Strong knowledge acrossmultiple processes and systems for the back office a strong plus.
: University degree stronglypreferred.
: Spanish/English advanced :bilingual preferred.
ReqID:
Schedule (Full:Time/Part:Time): Full:time
Date Posted: May 30, 2019, 10:50:26 AM
