Location Shanghai, People’s Republic of China Reporting Reports to Asia Customer Service Supervisor
Job Description:
Primary point-of-contact for Asia customers providing prompt, efficient, and accurate order processing, fulfillment, transport planning, and invoicing.
Responsible for day-to-day contacts with prospects, customers, plants, warehouses, sales, technical, business group, accounting, and credit.
Accountabilities / Responsibilities:
Major accountabilities and responsibilities are:
Domestic Process Management
Transport Planning
USA Export Order Processing
Invoicing
Specific accountabilities and responsibilities include, but not limited to:
Order process management
Receive, process, ship, and invoice orders
Analyze, check, and handle letters of credit
Handle inquiries for sample requests and product availability communication
Transport Planning
Arranging/scheduling of delivery/pick-up of goods with logistics provider
Select goods for shipment
Perform goods issue once items shipped
Warehouse management
End of month inventory reconciliation and resolution (if issues)
Manage consignment inventories (possible)
Annual stock count
Export order processing
Includes booking request, invoice, bill of lading, inspection certification, country regulations, Incoterms, payment checks, specific requirements, and transport documents
Invoicing
Follow up invoices & credit/debit notes, and rebate management
Prepare documents to bank
Prepare shipping documents for customers
If needed, contact customer for payment collection
Manage corrective processes for return orders and customer complaints
Gathering forecast, competition, customer data when/where possible and updating information by appropriate means
Attend sales, demand, country, or regional Team meetings becoming a proactive team member supporting sales, technical, business, marketing, etc.
Travel required – 5%.
Skills / Qualifications/ Experience Requirements:
University graduate in Business Administration, Supply Chain Management and/or a Science related field.
3-5 years experiences in Customer Service, with project experience or team leading experience is a plus.
Strong verbal and written English and communication skills.
Excellent proficiency in MRP or ERP system software (SAP preferred).
Skillful in spreadsheet and document writing software.
Customer focused attitude.
Able to work in a multi-cultural team environment as well as multi-task, work under pressure and enjoy challenges.
Proactive self-starter willing to take initiative in problem investigation and resolution.
Comprehensive knowledge of transportation modes (air, rail, truck, ocean), freight forwarding, Incoterms, payment terms, import/export, government regulations, and import/export control requirements, manufacturing scheduling and lead times etc.
Experience working within a global company.
Korean or Japanese language capability is a plus.
Why work at Ascend?
Our vision is to be the recognized leader in the nylon 6,6 value chain, creating new possibilities with PA66 for everyone, everywhere, every day. We achieve that through living our Ascend values.
We care . We operate safely with high integrity for our employees, our customers and our communities. Our people are our greatest assets, and our Total Rewards Program extends beyond traditional benefits to include access to on-site medical clinics at our U.S. facilities, a global wellness rewards program and Performance Matters, an employee-driven recognition plan. Our Commitment to Zero demonstrates our belief that is it possible to operate with zero personal injuries, zero process safety incidents and zero environmental releases. And the Ascend Cares Foundation, led by Ascend employees, supports Ascend families in times of need, provides inspiring opportunities for community engagement and facilitates community leadership.
Customer-focused . We exist for our customers; they drive our actions. Their success is our success. Our plastics and chemicals are building blocks that help make everyday essentials safer and more sustainable, and we constantly strive to develop new and innovative products to meet the future needs of our customers. And that customer focus doesn’t only apply to the marketplace – it also applies to how we treat our colleagues and our fellow community members.
Better every day . We invest in our people and our processes to improve every day. A2E, our continuous improvement program, guides the way we do business. And this way of problem solving applies not only to our manufacturing practices but also to our commitment to developing our people. You’ll see it during your career at Ascend in our leadership development, skills training and mentoring programs
Agile . We think broadly and lead proactively in a constantly evolving organization and industry. Agility doesn’t mean simply working quickly – it means critical thinking, creative problem solving and novel approaches to everyday challenges.
One Ascend . All together, with a common set of goals and an eye toward the future. We don’t accept silos. We look for ways to share across departments, sites and geography. This means you won’t be boxed into a single role at Ascend – you could get the chance to work with teams across the globe to improve the way we serve our people, our customers and our communities.
All qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, age, religion, disability, sexual orientation, gender identity, protected veteran status, citizenship, genetic information or other protected status under federal, state or local laws.
