Customer Service Manager

Detalles de la oferta

The Wise Seeker is the leading HR technology company in unbiased talent evaluation.

With over 15 years in the industry analyzing the needs and demands of the job market, we are capable of identifying the best talent for each company thanks to our team of professionals and our SaaS platform integrated with Artificial Intelligence.

We are efficient, evaluate talent objectively without bias, and close hiring times in record time, delivering optimal results.

You will be :

- Innately kind, caring, compassionate and empathetic,
- Qualified in health and social care and in possession of or willing to work towards a relevant management qualification,

- A problem solver who thinks outside the box to identify solutions and life-enhancing opportunities,
- An experienced care professional who understands regulatory responsibilities, risk assessment and management, the law relating to domiciliary care, and the importance of person-centred care,
- A supportive team player with excellent communication skills and emotional intelligence,
- Able to support customers with every aspect of their daily lives in a manner that respects their dignity and promotes independence, choice, and privacy,
- Reliable and an excellent timekeeper with good recording, reporting, and administrative skills and computer literacy,
- Relentless in your pursuit of the highest quality of care and outstanding customer service
- A seeker of joy who strives to spread smiles with every interaction,
- Growth-minded and a champion of our exceptional live-in care service,
- Supported to learn, grow, develop, and achieve your goals.

You can expect :

- A salary ranging from £26.000 to £30.000, depending on experience,
- An additional £125 per on-call weekend
- A competitive holiday structure,
- A company laptop

- A full induction plan and training to help you thrive in your role,
- Fully funded training up to NVQ Level 5,
- Continuous support from a robust senior leadership team,
- A work culture that celebrates each individual's accomplishments with opportunities to be acknowledged in Team Awards and at a national level in well-known industry awards,
- Access to our weekly wellbeing days, with free sports massages in office
- Regular team events and socials
- Free parking on site
- Mileage paid for customer / carer visits

Knowledge of domiciliary care provision :

- Able to work as part of a team as well as under own initiative.
- Highly organised and able to prioritise.
- Good spoken and written communication skills.


Preferable :

- Have or be willing to work towards a QCF (NVQ) Level 3 in Care / Management or equivalent.
- Domiciliary Care experience.

Required :

- MUST IT skills
- Excellent customer service skills

LI-YM1


Salario Nominal: A convenir

Fuente: Kitempleo

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