Customer Service Representative (Spanish Speaking)

About Us: EC Markets is a multi-regulated global CFD broker with over a decade of experience in providing exceptional trading services.
With our headquarters in London and a strong presence in Asia and other global markets, we are committed to delivering innovative solutions and unparalleled client experiences.
As part of our growth strategy, we are seeking a talented Digital Marketing Specialist to drive our marketing efforts and expand our footprint in the Forex and financial trading space.
Job Overview: On behalf of EC Markets, we are seeking a highly motivated Spanish-speaking Customer Service Representative to join our expanding and dynamic customer support team.
Key Responsibilities: Respond to client inquiries promptly and professionally via live chat, email, and phone.Conduct personalized client analyses and take appropriate actions to enhance customer satisfaction.Address client concerns effectively while maintaining the highest standard of service quality.Promote relevant products and services to clients based on their needs and preferences.Build and nurture strong relationships with both prospective and existing clients.Collaborate with cross-functional teams to ensure client needs are met efficiently.Contribute to achieving team goals and meeting performance targets.Job Requirements: Native Spanish speaker with excellent written and spoken English skills.A minimum of 2 years of experience in a call center or customer support role is required (Financial Industry preferred).Proficiency in Microsoft Office and Outlook; high computer literacy.Effective communication skills, including the ability to interact with company executives.Team-oriented, proactive mindset, and excellent organizational skills.Ability to multitask, prioritize tasks effectively, and work independently with minimal supervision.To Apply: Candidates should submit their resume, highlighting their relevant experience and achievements.

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