Customer Solutions Manager

Job Description

The Customer Solutions Manager works in a consultative role with the local Sales representatives, Key Account Managers and operations teams in the assigned territory to identify and implement “Digital Supply Chain Solutions". These include: Web based visibility and monitoring solutions on both the Shipment and Order level, Electronic Data Interchange (EDI), and Business Intelligence Reporting. International Supply Chain Design as well as Implementation are key components to the role.

Responsibilities

- Partner in the sales cycle responsible for value selling to prospective customers.

- Increase value proposition (Digital Solutions) to existing customers,
including QBR and customer retention activities.

- Customer facing with detailed knowledge of all CST products and solutions.

- Provide input for RFQ/RFP bids.

- May include target accounts.

- Define SOW (Scope of Work) document.

- Train about digital solutions to business units and sales.

- Present monthly the results and ISC pydline to Bue NV and Bue ZS.

- Assesses customer supply chain visibility requirements and presents appropriate solutions to the customer during sales / conference calls.

- Provide CST effort cost estimate to BU owners.

- Nationalisation of sales and marketing material.

- National counterpart to regional vertical owners/bu owners,

- Communicator with Corporate and own regional manager of customer / industry specific solution requirements.

- Communicate with Product Management, Support and Development to drive change based on customer requirements identified in face to face/RFQ/RFP meetings.

- Feed repository for case studies and best practices.

- End-to-End Project Implementation Management for new business.

- End-to-End Project Implementation Management for re-implementations. Responsible to train customer facing functions on Digital Solutions and consultative selling.

Experience

- Requirement:

Degree in Business Administration /Supply Chain Management or equivalent.

Have 2-5 years of experience in similar positions.

Skills: Communication, analytical profile and orientation to detail, team work.

Availability to travel.

English advanced.

Microsoft office advanced.

Good reason to join to Kuehne + Nagel

- Local health insurance.

- KN week.

- Positive work environment.

- Opportunities to move between different functions and business units.

- A culture built on collaboration.

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