73053 Services 6/22/2019 Buenos Aires City, Buenos Aires Autonomous City, Argentina
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Position Description:
We are looking for a smart, enthusiastic and motivated individual to join us at ground 0 as we launch a new business offering. As part of the Lenovo Customer Success team, you will own our customer relationships, our Customer's realization of Lenovo's value proposition and ultimately enable an effortless experience. This is a new role within Lenovo, so you will be hands:on establishing processes and defining systems as we scale our infrastructure. You will take on key initial customers requiring high:touch and training as they onboard in the next 6 months. Over time, your growth as a trusted advisor to our Customers and product expertise with Lenovo's technology will position you to help our Customers best navigate their evolving environments. This is a great opportunity to learn, grow, and own a critical new aspect of Lenovo's business.
What youll do:
- Operate as an Account Manager, handling customer requests : including proactive issue resolution, issue escalation, and usage trending and forecasting
- Support the onboarding process for new accounts to ensure successful implementations
- Establish and maintain close relationships with clients at multiple organizational levels
- Grow, and expand customer product adoption and revenue
- Develop offering reports to communicate status of operations to customers and internal teams
- Develop a deep understanding of Lenovo's technology to help create best practices for customer success (e.g. help create presentations, reports, etc.)
- Provide internal operations support : including coordinating across internal business functions, reconciling invoicing, optimizing and documenting workflows, contract management
Position Requirements:
Who You Are:
- Passionate about creating value for your Customers
- 4:5 years of account management, consulting, project management, or sales experience
- Client facing experience within a technology company is required, subscription business model experience preferred
- Demonstrated strong Finance analytical capability, with experience building, analyzing, and interpreting customer data to influence stakeholder decision making
- Proven ability to manage multiple projects simultaneously with strict attention to detail
- Ability to interact with enterprise customer teams at various levels of technical and non:technical depth
- Experience providing insights, building relationships with, and driving value to C:Level clients in B2B environment
- Experience discovering key goals and steering customer stakeholders with success plans
- Exceptional communication and presentation skills (both written and verbal)
- Experience working with cross:functional teams (Marketing, Finance, Product, Sales, Support, Revenue Ops) to provide Voice of the Customer
- Extensive knowledge of Salesforce, Microsoft Office required
Personal Attributes
- Self:starter attitude
- Dedicated work ethic and desire to become an expert in a field
- High:achiever and creative thinker always looking to exceed expectations
- Passion for data, analytics and insights
- Take a high degree of ownership
- Clear communicator with professional presence and attention to detail
- Enjoy "getting your hands dirty" by digging into complex operations
- Love learning technology and new applications
Lenovo is a 46 billion global Fortune 250 company and leader in providing innovative consumer, commercial and enterprise technology. Our portfolio of high:quality, secure products and services covers PCs, workstations, servers, storage, smart TVs and a family of mobile products like smartphones, tablets and apps. Everyone here at Lenovo is an integral part of the company, working together, across continents, cultures and innovations, all comprised in a friendly, fast:paced, work environment that focuses on one common goal: to be known as the best in what we do.
