Customer Success Manager (M/F/D)

LocationHybrid in Buenos Aires (minimum of 2-3 days a week from the office)

SHAPE THE FUTURE OF PRIVACY WITH USERCENTRICSUsercentrics is a global leader in the field of consent management platforms (CMP).
We follow our company vision to build a world where user privacy enables a thriving digital ecosystem.
Our mission is to provide privacy solutions that empower organizations to embrace data privacy while building trust with their users through freedom of choice.
With our product, businesses can collect, manage and document user consents on websites and apps, and achieve full compliance in accordance with global privacy regulations while facilitating high consent rates and building trust with their customers.

As a Customer Success Manager at UC, you'll serve as a strategic partner to a portfolio of Premium customers, guiding them to success with our Consent Management Platform (CMP).
You'll be the face of UC - leading onboarding, supporting implementation, driving adoption, and identifying opportunities for growth.
This role is ideal for someone who is tech-savvy, customer-obsessed, and thrives in a fast-paced, high-impact environment.

You'll also have the opportunity to lead cross-functional projects, influence product development through customer feedback, and contribute to a strong culture of collaboration across Sales, Product, and Support.

Your TasksManage and grow a portfolio of Premium B2B customersServe as a trusted advisor throughout the entire customer lifecycle; from onboarding through renewalLead implementation efforts and ensure a seamless transition from Sales to Customer SuccessDrive product adoption, retention, and satisfactionIdentify upsell and cross-sell opportunities, and collaborate with Sales to close themProactively resolve customer issues and act as an escalation pointDeliver strategic business reviews and communicate the measurable value of our platformCollaborate closely with Product, Sales, and Support teams to advocate for customer needsLeverage tools like Salesforce, Jira, and Slack to manage accounts and share insightsUse customer feedback to inform product improvements and optimize service delivery You BringBachelor's degree in Business, Communications, IT, or related field2+ years of experience in Customer Success, Account Management, or a client-facing SaaS roleExcellent communication, presentation, and negotiation skillsProven ability to manage long-term customer relationships with a strategic mindsetStrong analytical and problem-solving abilities with high technical aptitudeFamiliarity with privacy, AdTech, or online marketing is a plusExperience with Salesforce or similar CRM systems preferredSelf-starter who thrives in a dynamic, fast-growing environmentDon't meet every single requirement?
Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification.
At Usercentrics we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway.
You may be just the right candidate for this or other roles.
Why join Usercentrics?Joining Usercentrics means becoming part of a fast-growing, diverse and international team of tech enthusiasts and entrepreneurially-minded who build our success story togetherCompany culture is important to us - we strive to continuously develop a positive, vibrant and inspiring environment that enables everyone to thrive both personally and professionallyGet involved!
We have plenty of initiatives and love to see people from all department enthusiastically participating and shaping our future together in different cross-department projectsYour work-life balance is important to us too - we offer flexible working hours, hybrid working and the possibility of workcations (in accordance with our company policy)We always remember to have fun along the way, both in our day-to-day work and at our regular team events on site in our offices in Munich, Copenhagen, Odense, Lisbon and Prague or onlineYou are the most valuable asset to our company which is why we're happy to offer awesome benefits like our personal development budget, job-related language courses and a lot more (depending on your location) to focus on your well being
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