Customer Success Manager - Water Sector

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About PaniPani Energy is made up of a world-class team of highly motivated individuals who share a mutual passion for the environment.
We have created a web-based platform which enables the operators of water treatment facilities to operate their plants more efficiently, saving energy, consumables, and the environment.
We are excited to tackle challenging problems for the betterment of society.
Our workplace environment fosters and encourages both ingenuity and collaboration.
Pani is part of the 2025 Global Cleantech 100 list of companies committed to taking action on the climate crisis.
Our contribution accelerates the water sector's transition to net zero.
We are looking for driven, enthusiastic people who share this vision.
Position DescriptionYou will be a key part of Pani's sales team, reporting to the COO, serving as a critical intermediary during the mid-sales funnel, and bridging the gap between initial sales processes and post-sales customer experience.
Your primary mission is to amplify the product's value to the customer, ensuring smooth transitions and consistent value addition throughout the customer journey.
You will blend technical expertise with a deep understanding of customer needs to ensure the product delivers tangible, sustained value.
You will work closely with the sales team and our internal Application Solutions team to provide a world-class sales journey.
About YouYou have a passion for water treatment and a deep understanding of plant operations and processes.
You enjoy working on innovative projects with talented colleagues who will challenge and support you.
You believe in lifelong learning and constantly seek to improve your skills.
You want to use your talents to better the world by contributing to responsible water and energy management and CO2 reduction.
What You Bring To The TeamUniversity degree in engineering, sciences, or relevant experienceMinimum of 3 years of plant operation/process engineering experienceDeep understanding of technical treatment plant operations, especially desalination (SWRO, BWRO) and municipal wastewater treatmentAbility to identify customer challenges and create tailored use-cases and demosOutstanding interpersonal skills to foster relationships with customers and internal teamsExcellent written and verbal communication skillsComfortable dealing with customers across organizational levelsResponsibilitiesPartner with Account Executives to understand customer needs and technical requirementsLead or assist in product demonstrations highlighting the benefits of OI for decision-makingSupport onboarding processes, including user training and technical troubleshootingCollaborate during Quarterly Value Reviews to demonstrate customer value and identify upsell opportunitiesOrganize webinars and training sessions to maximize customer benefitsCreate technical content and value narratives to showcase product value through case studies and data pointsNice to HaveExperience with B2B sales across the customer journeyExperience working at a SaaS startupNext StepsIf this role aligns with your career goals, we want to hear from you!
Even if you don't meet all requirements, share your unique experience in your cover letter.
We value talent from diverse backgrounds.
Our CommitmentAt Pani, we foster an inclusive, diverse community.
We believe that being authentic at work is as important as the work itself.
We welcome applicants regardless of gender, sexual orientation, ability, religion, ethnicity, race, age, or location.
Our Recruitment Team reviews each application personally.

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