Customer Success & Marketing Specialist

Customer Success & Marketing Specialist We are seeking a proactive, empathetic individual with excellent communication skills to join our team as a Customer Success & Marketing Specialist.
This role is balanced equally between ensuring customer satisfaction and driving marketing initiatives, making it perfect for someone who enjoys a diverse range of responsibilities.
ResponsibilitiesCustomer Success (50%)Identify customer needs and guide them in using specific features effectively.Manage and update internal databases with customer feedback and experiences.Collaborate with team members to share feature requests and effective solutions.Take ownership of customer issues, serving as the single point of contact for troubleshooting and resolving inquiries.Monitor and manage customer reviews across various platforms, ensuring timely responses and issue resolution.Marketing (50%)Develop and execute marketing strategies to enhance brand visibility and drive customer engagement.Manage listings across online travel agencies (OTAs), ensuring they are optimized for maximum exposure.Conduct A/B testing to evaluate the effectiveness of marketing campaigns and listings on OTA platforms.Analyze performance metrics and make data-driven decisions to refine marketing efforts.Coordinate with the design and content teams to create compelling marketing materials.Stay updated on industry trends to implement innovative marketing strategies.Requirements and SkillsENGLISH is a must!Internet connection for remote working.Familiarity with our industry and OTA platforms is a plus.Strong attention to detail and organizational skills.A proactive approach to support and marketing initiatives.Basic understanding of how CRM systems and OTA platforms work.Excellent communication, problem-solving, and multi-tasking abilities.Experience with A/B testing and data analysis in a marketing context.Patience and persistence when handling challenging customer cases.Tipo de puesto: Tiempo completo
Sueldo: $300,00 - $700,00 al mes
Pregunta(s) de postulación: Cuanto es tu salario deseado en pesos argentinos por mes?
Experiência: Marketing: 2 años (Obligatorio)
Idioma: Ingles (Obligatorio)

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