Datacenter Operator Ssr - Parque Patricios

IT Resourcesis looking fora Datacenter Operator Ssrto join a team of important company

Tasks/ Responsibilities:
Creation of Incidents, change and requests following ITIL best practices
Follow incidents until their final resolution
Speak and escalate to different teams to solve the issue
Interact with regional and Global Incident Manager for severity 1 incidents
Interact with top Customers for critical incidents
Check Monitor platform for events and alarms
Give Level 1 support for common/standard issues.

Requirements:
Experience in the IT Field
English Fluent
Knowledge of infrastructure technology (servers, network, databases)
Knowledge of ITIL processes
Experience using monitoring tools
Experience working with customers and relationship with internal departments
Experience working with incidentss
Desirable Experience as NOC operator

We provide:
Full time employment contract with IT Resources.
Company Transfer (Until the end of Quarantine)
First class Medical coverage.
Homeoffice, twice a week.
Lunch in company.
English courses in-company.
Discounts in education centers, gyms, bars, restaurants, bookstores, travel agencies, etc.

Workplace: Parque Patricios
Workday: Saturday, Sunday, Monday and Tuesday (Flexitime) from 20 to 8am

¡Join to IT Resources!