Document Service Supervisor

We are looking for a Document Service Supervisor for the startup of a Shared Service Center. This personwill be in charge of promoting quality in the provision of services through training, guidance and staff evaluation; building and fostering customer relationships, as well.

Main responsibilities:

Performance Metrics

- Promote management strategies to improve team´s performance.
- Ensure that the team meets the established objectives of customer satisfaction
- Hold team meetings to keep employees aligned to objectives
- Be in charge of the department's KPIs
- Perform work planning according to team capacity

People management:

- Manage theteam performance and provide regular feedback
- Set measurable and realistic objectives, work standards and expectations
- Implement the team performance evaluations
- Send recommendations on promotions / incentives to the Document Service Manager
- Supervise the implementation of procedures, compliance with policies, objectives and goals within the department.

Customer Relationship Management:

- In case of a complaint, prepare incident reports and provide solutions accordingly to prevent the problem from happening again.
- Build and maintain good working relationships with customers and handle their concerns quickly.

Projects:

- Ensure the implementation of the project management framework.
- Process instructions, workflows and maps
- Allocate project resources in coordination with team leaders.
- Facilitate resource pooling by coordinating with team leaders
- Monitor project progress and provide periodic status reports to customers

Requirements:

- Bachellor in Administration, Translator or related career
- Experience in people management
- Advanced level of MS Office
- Advanced English level.
- Analytical skills to determine customer needs.
- Decision making skills
- Ability to collaborate and communicate effectively with people from different cultures and at all levels of the organization.
- Availability to work shifts.

We offer attractive benefits package and direct contracting with the company.

Workplace: Puerto Madero

Do not miss the opportunity, apply now!