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Export Ocean Operations

Export Ocean Operations
Empresa:

(Confidencial)


Detalles de la oferta

Are you a movement maker? Are you seeking new and exciting career opportunities?

Here is what you need to know about the job:

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PURPOSE:
To provide superior customer service to air/ocean export customers. To process air/ocean export shipments using the Cargowise system and facilitate air/ocean cargo movement.

Job Title: Air/Ocean Export Operations
Department:Operations
Manager's Title:Manager : Global Freight Management

2. S PECIFIC DUTIES

1. Assist customers on the telephone and through e:mail by acting as the central point of contact between the customer and all LFL departments.
2. Enter air/ocean export shipment data into the CW system and create air/ocean export documentation including MB/L instruction or MAWB, HB/L or HAWB, manifest, invoices, delivery orders and file settlement reports.
3. Communicate with Airline/Carrier or Co:loader and overseas agents regarding shipment details and problem resolution.
4. Communicate with Airline/Carriers to verify export departure information.
5. Update and forward customer shipment tracking reports as required by customers' Standard Operating Procedures (SOP's).
6. Arrange trucking to customer's warehouses as required by SOP's.
7. Communicate with freight locations to verify shipment availability.
8. Identify and resolve issues causing delays in air/ocean cargo movement.
9. Communicate with KAM team or Sale term to update customer SOP's as necessary.
10. Create and forward back up documentation for accounts payable for payments on appropriate A/P posted items.
11. Review and notate shipment file number of trucker invoices. Approve invoices for payment by accounting department.

3.KNOWLEDGE/SKILLS/ABILITIES/EXPERIENCE/EDUCATION/LICENSES/ CERTIFICATIONS
Thorough knowledge of international shipping procedures
Thorough knowledge of airport/port practices and procedures
CargoWise system knowledge and experience
DOT General Awareness training
Basic math abilities
Basic PC skills
IATA/IMDG Hazmat Certification

4. WORK ACTIVITY ALLOCATION
Customer Service: 15
Operations : Technical: 60
Operations : Clerical: 25

5. WORKING RELATIONSHIPS
List the titles of individuals, departments, and organizations with which this position has the most frequent contact. This should include both inside and outside the company. Briefly describe the nature or purpose of these contacts.

Most Frequent Contacts and Nature or Purpose
Customers : Service including shipment tracking and procedure questions
Manager : Air Export Supervisor : Procedure and direction questions
Accounting department : Invoice payment and file settlement questions
Truckers : Shipment pick:up and delivery instructions
Airlines/Carrier : Shipment departure and availability information
Warehouses : Shipment availability information
Overseas agents : Shipment information and communications

6. JOB REQUIREMENTS AND QUALIFICATIONS
Education: Associates or bachelor's degree
A minimum of 2 years of experience in Freight Forwarding operation experience preferred
Effective communication, including writing, speaking and interpersonal communication
Quick critical thinking and problem:solving abilities
Excellent customer service and client relations skills
Keep organization and time management skills
Good collaboration and team work abilities
Ability to work in a fast:paced environment
Advanced data analysis and data visualization
Ability to use computers, software and other technology for inventory and communication purposes
Understanding of the supply chain, including common obstacles and effective solutions

lflogistics

If this sounds like you, Apply Now

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Fuente: Tiptopjob_Xml

Requisitos


Conocimientos:
Export Ocean Operations
Empresa:

(Confidencial)


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