Work Area: FinanceExpected Travel: 0 - 10%Career Status: ProfessionalEmployment Type: Regular Full TimeCareer Level: T1Hiring Manager: Malgorzata Anna Rolla
Recruiter Name: Julia Lumertz
COMPANY DESCRIPTION
SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That’s why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures.
SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because it’s the best-run businesses that make the world run better and improve people’s lives.
EXPECTATIONS AND TASKSThis role within the team is responsible for executing daily operational tasks within the O2I Education department and interacting with both the internal and external customers for German market. The successful candidate will gain a good knowledge of standard Education processes, SAP system as used in the daily tasks and will contribute to the team spirit as well as customer satisfaction. The role reports to O2I Education Finance Operations Manager.
Daily tasks:
Processing course registrations for SAP Education products
1st level query and complaint management
Handle incoming calls, striving for excellent answered calls ratio
Invoicing, issuing cancellations and credit notes
Close cooperation and communication with external and internal customers
Weekly and monthly internal monitoring and reporting
WORK EXPERIENCE
Customer service and/or accounting experience is an advantage
Experience with SAP system is an advantage
EDUCATION AND QUALIFICATIONS / SKILLS AND COMPETENCIES
Minimum upper-intermediate written and spoken English and German
Certificate of Secondary Education at the minimum
Business or accounting education is an advantage
A strong will to deliver excellent quality
Continuous improvement of technical skills and efficiency
Excellent customer service attitude
Ability to work in international teams and communicate both face to face as well as through virtual communication channels
Good command of MS Office (Excel, Word and Outlook)
Ability to keep up with fast changing environment
TBD
WHAT YOU GET FROM US
Success is what you make it. At SAP, we help you make it your own. A career at SAP can open many doors for you. If you’re searching for a company that’s dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment – apply now.
SAP'S DIVERSITY COMMITMENTTo harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.
SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (Americas: ********** or **********, APJ: **********, EMEA: **********).
Successful candidates might be required to undergo a background verification with an external vendor.
Additional Locations:Job Segment: Operations Manager, Financial, ERP, SAP, Operations, Finance, Technology
