Financial Center Operations Manager Marin County Area San Rafael, Ca En Departamento De San Rafael

Job Description:
Financial center operations managers (FCOMs) play a critical leadership role in the financial center and are required to exercise discretion and independent judgment, as necessary. They are accountable for the operations of the financial center with oversight of functions that service the teller line, daytoday policy and procedure adherence, and improvement of financial center performance. FCOMs also assume leadership responsibility for the financial center in the financial center manager's (FCM) absence and ensure that the FCM's directives are implemented.
Primary Responsibilities
Risk and Operational Management
Manage the financial center operations
Provide oversight on all operational activities including transaction accuracy and execution of operational leadership tasks
Identify risks, prioritize areas of focus, educate associates on avoiding risks and create action plans to correct issues
Ensure that in the event of a new procedure, product or operational change, associates are informed and properly executing the change in compliance with regulations and policy
Track and manage service and operational performance metrics through monitoring of daily activities and reports; if necessary, develop, communicate and execute action plans to close gaps between goals and results
Ensure daytoday service and sales activities comply with standards for customer and operational excellence and meet regulatory compliance requirements
Ensure associate and customer safety
Customer Experience
Ensure a customer experience consistent with our brand
Ensure customers/clients are connected to the appropriate teammate to help them achieve their financial goals; make sure all sales, service and specialized needs are met; and help drive overall revenue growth.
Capitalize on all
Shift: 1st shift
Weekly Schedule: Monday Friday, rotating Saturdays

Ciudad: san rafael