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Human Resources professionals develop and execute HR strategies, programs and services across one or more parts of the employee lifecycle to attract, develop and retain a highly engaged and differentiated workforce that enables the execution of human capital and business strategies.
Job Summary
The FS NA CSG Lead Operations Sales Process (OSP) Practitioner helps Accenture executives in one or more CSGs navigating the company’s internal sales processes. The primary responsibilities of the role include opportunity pipeline management, new business meeting coordination, sales reporting/analysis for leadership, and process/application support for client teams.
Key Responsibilities
Provide sales process support to client teams, entity leadership and other internal operations teams and interfacing functional areas
Understand global and entity policies and apply them correctly to real-life business situations
Manage business meetings (new business meetings/strategy reviews) for the entity including preparing agenda, advising client teams on required materials, preparing minutes of meeting, facilitating processes so that decisions are obtained during the allotted time, record decisions in the appropriate system(s) and follow-up on action items
Contribute to sales process knowledge and expertise during meetings and collaborative work efforts
Provide support in representing the organizational entity point of view in meetings and communications
Provide opportunity management tool and process training to end-users at all levels to ensure sales processes are executed appropriately
Provide general process and tool guidance on tools that interface with MMS opportunity management, e.g., QA and MMP, advising teams on what comes into MMS from the interfacing tools and how they can get further help and support on those interfacing tools.
Direct them to the proper contacts and resources for application training, security access, and technical support
Provide entity-specific communications and training for new releases of the opportunity management tool
Streamline processes and encourage client teams to enter information in an accurate and timely manner in the opportunity management tool
Work with client teams to maintain data in the opportunity management tool, or assign the work to another operations support area/person and ensure accurate results
Establish sales processes to keep information in the system accurate and up-to-date, communicating with key stakeholders as needed
Monitor the opportunity pipeline and ensure opportunities receive stage approval either at new business meetings or offline via email, according to global and entity guidelines
Prepare, analyze and interpret opportunity reports (e.g. pipeline, win/loss) for the entity
Supervise one OSP support analyst; note that the OU lead will be the career counselor for the analyst.
Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities at any time to this job.
Qualifications
Education
Undergraduate degree in progress or completed
Work Experience
Typically has minimum of 2+ years of experience.
Work Requirements
May be required to occasionally travel domestically or internationally
May be required to occasionally work from home
May be required to occasionally attend out of normal working hours conference calls
May need to be flexible on work hours at critical sales reporting times, i.e. mid-month and month-end.
Knowledge and Skill Requirements
Excellent oral and written communications skills
Accuracy and attention to details; prioritizes and plans work activities
Ability to work under minimal supervision and guidance
Strong teaming skills
Analytical skills; collects, researches and interprets data
Highly proficient as end user of related operations tools and systems
Highly proficient in Microsoft applications (Word, PowerPoint, Excel, IE, Outlook), particularly Excel
Understanding of Quality Management processes and policies
Thorough understanding of sales/opportunity management processes and policies (proficiency in SAP OM preferred)
Understanding of basic finance concepts for a services company
What do we offer as an employer? Challenges. Team. Training. Recognition. Career Development. Motivation. Joining Accenture translates into continual opportunities to expand on what you can do. Challenge yourself with interesting work focused on delivering innovation and proven solutions. If this is what you are looking for, Accenture is your place.Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.
