Functional Engineer, Salesforce.com Administrator
Job Description
An IT Functional Engineer leads and delivers the analysis, design, configuration, customization, testing, deployment and support for applications within a specified business process area. Performs leading-edge work and develops new approaches/solutions. This role is viewed as an expert in complex application environments, encompassing both business process understanding and technical expertise. Recognized subject matter expert. Delivers functional leadership and is able to mentor others in the organization. May provide work direction / general guidance to other team members as a functional leader.
Scope/Categories
Role will report to a Manager in Digital Sales. Role will not have any direct reports. Key Interfaces: Business Partner, Solution Engineer, Project Manager, Enterprise Architect, Business Client External Interfaces: Consultant & 3rd Party provider Travel may include approximately 10% of work time.
Key Accountabilities
Functional leader of medium to large projects for a specific business capability. Accountabilities across multiple functional and technical areas with wide range of complexity.
Proactive analysis of business processes and identification of innovative ways to address near term business needs which includes identifying these opportunities, reviewing and obtaining a disposition decision from the appropriate business client, assessing the fit of these opportunities into current initiatives, or including the opportunity in future demand
Is able to map the Customer Journey and partner with the business in the co-creation of solutions that add value to K-C.
Drives the evaluation of the factors which must be addressed in the change program.
Maintains in-depth understanding of both KCP and Consumer business processes for their capability area
Influences policy formation; contributes to User Groups; significant contribution to strategic direction
Leads Continuous Improvement (CI) initiatives; consults and shares knowledge across org; full awareness of industry trends
Knows technology trends and is able to recognize and leverage technologies that can bring K-C a competitive advantage.
Key Qualifications and Experiences
Bachelor's degree; 7-10+ years of Professional experience with a minimum of 5 years of Information Technology experience including working directly with business clients
3-5 years of experience as a Salesforce.com Administrator, with solid skills configuring objects, workflows, validations, flows, and the different components of the Sales and Service Cloud.
Experience managing IT Projects and/or Programs.
Expert in Requirements management, with knowledge of Architecture and Technology management.
Experience as Scrum Master running Agile Projects
Understanding of digital enablers and technologies such as embedded Analytics, design for Automation, UX, modern integration.
Has a GM mindset, which can enable an optimal TCO for solutions delivered by E&A.
Experience with deploying and driving execution via performance measurement, benchmarking, and related visual management
Held prior accountabilities that required influencing leaders outside of administrative authority
Strong leadership skills with experience managing people in offsite and remote locations
Strong leadership and service delivery skills
Cultivates networking opportunities with peer organizations
Broad range of business and IT experiences; has achieved technical and/or business certification(s).
(Standard) Verbal and written fluency in English is mandatory
(Standard) Ability to work in a virtual team which may work across distance (remote), cultures and time zones, in a matrix with multiple reporting lines, and may extend outside the K-C organization including suppliers, partners and customers.
Global VISA and Relocation Specifications:
Primary Location
Argentina-Buenos Aires
Additional Locations
Worker Type
Employee
Worker Sub-Type
Regular
Time Type
Full time
