Position Description Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that's improving the lives of millions. Here, innovation isn't about another gadget, it's about making health care data available wherever and whenever people need it, safely and reliably. There's no room for error. Join us and start doing your life's best work.(sm)
Primary Responsibilities:
Develop new and/or enhance existing application or system code as assigned or provided in technical specifications
Perform the day to day functions such as running of existing programs, applications, jobs, reviewing logs for errors, writing or editing software and code, performing testing activities, and updating documentation
Coordinate activities with other technical and functional areas as required
Work may include sensitive healthcare information, data, trends, or claims
Support other team members, removing technical road blocks, and suggest new technical solutions
Key Skills:
Must have strong knowledge and experience on SDLC and Break Fix Process
Candidate must also be knowledgeable with Testing Process and Methodologies
5+ yrs. experience in Java/J2EE, SOAP/ Restful Web services
4+ years exp. on – Subversion / Git / Code Hub, Tomcat
Design and Develop Routing Applications for IVR, Voice and Multi-Channel using Composer / IRD, with detailed knowledge of SCXML and VXML, for Genesys Orchestration Server, Genesys Rules Engine and URS
Understand business requirements and be able to design the logic of routing application taking into consideration all the needs including reporting
Quickly analyze existing Genesys Routing Strategies developed in Composer and work on enhancement requirements
Update existing Strategies/Workflows to meet new requirements
Support issues with routing in production and provide fixes as necessary
Promote cross training in support of multi skilling of Team members across Genesys applications
Lead cross functional teams on design and deliverables
Clear understanding of reporting (ICON/GIM) model and impact to reporting for new call flows and enhancements to work flows
Provide technical expertise and guidance to production support staff
Perform other administrative activities in support of contact center applications development and support
Provide status on tasks being performed to management
Required Qualifications:
5+ years of Routing Development Experience in Contact Center Solutions (Voice, IVR and Multi-channel)
5+ years of Configuration management tools
Experience in developing Routing workflows using Composer / IRD
Experience in designing, developing and debugging routing solutions implemented using Genesys Orchestration Server, Genesys Rules Engine and URS
Working knowledge of Genesys/Cisco Framework, reporting, routing and multi-channel components
Ability to architect routing design and development for new solutions that will be implemented for the customer
Clear understanding of reporting (GIM/ICON) schema and impacts to reporting with respect to routing changes
Experience in troubleshooting routing issues in production on call
Excellent Communication and interpersonal skills
Preferred Qualifications:
Experience on Build automation tools such as Anthill Pro, XL Deploy, and Jenkins to support CI / CD approach.
Experience using Cyara for call flow automation testing.
Genesys certification in Routine
Technology Careers with Optum. Information and technology have amazing power to transform the health care industry and improve people's lives. This is where it's happening. This is where you'll help solve the problems that have never been solved. We're freeing information so it can be used safely and securely wherever it's needed. We're creating the very best ideas that can most easily be put into action to help our clients improve the quality of care and lower costs for millions. This is where the best and the brightest work together to make positive change a reality. This is the place to do your life's best work.(sm)
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status,
