Global Lead - Pssi - Ey Global Delivery Services

EY
IAM Global Lead - Process Support and Service Introduction Today's world is fueled by vast amounts of information.
Data is more valuable than ever before.
Protecting data and information systems is central to doing business, and everyone in EY Information Security has a critical role to play.
Join a global team of over 950 people who collaborate to support the business of EY by protecting EY and client information assets!
Our Information Security professionals enable EY to work securely and deliver secure products and services, as well as detect and quickly respond to security events as they happen.
Together, the efforts of our dedicated team helps protect the EY brand and build client trust.
The opportunity Identity and Access Management (IAM) organization, a part of Information Security, enables over 400,000 individuals across 140+ countries to access systems and information securely.
As a member of the IAM team, lead a team of Service Management and Process professionals who contribute towards the execution of an IAM roadmap that meets security requirements, including but not limited to security for a complex Active Directory (AD) environment, hybrid cloud deployment, mobile computing, policy driven security, SSO, identity lifecycle management, and federation focusing on multiple protocols.
We offer opportunities to develop new skills and progress your career receiving support, coaching, and feedback from colleagues around the world.
This role will give you an opportunity to work with some of the best talent in the industry!
Your key responsibilities Oversee, develop, and manage a geographically dispersed team of IT service management and process professionals, fostering a culture of excellence and continuous improvement.Define IT Service Management processes to ensure the consistent delivery of services/products according to agreed targets.Create and implement a framework and processes for service relationship management and customer feedback mechanisms.Monitor and report on service and operational levels, and conduct regular customer and service provider reviews.Lead the development and implementation of enterprise service management best practices.Contribute to the creation of short-term and long-term strategic roadmaps for IT service management, ensuring alignment with the organization's mission, vision, and objectives.Translate business needs into service offering requirements.Position the IT organization to embrace and support emerging customer service-driven needs.Collaborate with IT teams to review existing processes, capture operational challenges, and develop business requirements for improvement.Measure and determine ways to improve customer satisfaction and engagement.Work with other IAM teams, Business Management, and Finance partners on the cataloguing and management of the assets used to deliver the IAM services.Complete other activities as assigned.Skills and attributes for success Strong interpersonal, communication, consultative, and people management skills.Ability to prioritize and manage multiple assignments simultaneously in a fast-paced, highly challenging environment.Ability to effectively work with customers and management personnel at all levels, across various business areas and cultures.Experience with developing management reporting and process improvement actions.Analytical acumen and solution orientation to provide recommendations to teams and leaders in support of avoiding financial, operational, and security risks to EY and our customers.Build and maintain strong relationships across all levels of a matrixed, geographically and culturally dispersed organization.Effective communication and analysis skills to break down complex issues, formulate solutions, and influence partners at various levels of the organization, including senior management.Possess knowledge of the Information Technology Infrastructure Library (ITIL) to drive compliance in Incident, Problem, and Change processes and drive as necessary.Possess knowledge of IT Service Management (ITSM).
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