Global Performance Analyst

This role primarily serves internal CBS clients and is responsible for producing and analyzing CBS service performance results for one or more CBS functions: Credit To Cash, Record To Report, Procure To Pay (includes Procure To Order and Invoice To Pay), CTL, HR, IT, Master Data Maintenance, Trade Execution, CBS Core, Service Request Management). The position works closely with global and center operations leads to identify and drive improvement action based on where performance is below-target.

30%Deliver and manage performance analysis, commentary and service improvement plan (results consumption)

- Sustain a data-driven, high-performance culture and maintain strong alignment with GPO, GPM(s), GOL, center/tower operations leads, global/center performance analysts

- Perform global, top-down analysis; use data to highlight improvement opportunities to ops leads

30%Manage CBS performance metrics, data, dashboards (results production)

- Manage metric index and definitions for the function

- Maintain data product inventory, data provider list

15%Produce performance results

- Adhere to cycle calendar

- Source and structure data, adhere to data collection/extraction standards

10%Manage portfolio of performance management work/projects/operations

- Maintain priority list of active, backlog, complete work

- Ensure priority alignment with global ops lead

10% Maintain strategic alignment with other data & analytics teams/people (ex: in functions)

- Understand data lake maturity and plans

- Ensure CBS is adequately trained on what’s in existing lakes

5%Support delivery of service performance content

- Create alignment between what global lead needs to share with stakeholders and available data products, commentary, and improvement plans

- Deliver content at required frequency

Education, Experience, Skills

- Bachelors degree in MIS, business intelligence or analytics, computer science, accounting/finance, related discipline

- 3 years experience in service operations, service performance management, and/or data & analytics

- Beginner/Intermediate PowerBI (or equivalent) development skills

- Experience in defining metrics, sourcing/managing data, designing data visualizations

- Experience in data analysis and story-telling