OVERVIEW Post Number:3ARIEP0015PA Grade:G:4 Parent Sector:Education Sector (ED) Duty Station:Argentina Job Family:Education Type of contract:Project Appointment Duration of contract:1 year Recruitment open to:Internal and external candidates Application Deadline (Midnight Paris Time):18:SEP:2020 UNESCO Core Values: Commitment to the Organization, Integrity, Respect for Diversity, Professionalism Only nationals of Argentina may apply for this position. Duration of Contract: One (1) year with the possibility of an extension subject to satisfactory performance and availability of funds OVERVIEW OF THE FUNCTIONS OF THE POST As the only specialized organization with the mandate to support educational policy, planning and management, the UNESCO International Institute for Educational Planning (IIEP) plays a unique role within the United Nations system. IIEP was established in 1963 as an integral part of UNESCO. It supports ministries of education around the world and other key actors to plan and manage education systems through its programmes of training, technical assistance, policy research and knowledge sharing. Follow this link for more information about IIEP's global role. This position is located in IIEP's Buenos Aires OfficeUnder the overall authority of the Head of Office , the direct supervision of the Administrative Officer and the ICT Officer in Paris, the incumbent will be responsible for resolving ICT:related issues in a timely and efficient manner. Specifically the incumbent will: Provide first level IT support to all staff and trainees at IIEP via the Helpdesk. Diagnose, detect, solve and follow up on IT issues which include: : advising staff on the proper use of software products such as MS Office and Skype for Business; : data backup and restoration; : virus and malware detection, removal and prevention; : research and retrieval of data from internal and external sources; : troubleshooting services such as printing, Internet connection, etc. Respond to users' questions and needs regarding network access including managing user passwords and rights. Provide ICT support to teleconferences, videoconferences and key events. Perform technical functions including computer imaging and deployment, hardware and software installations, upgrades and routine repairs. Monitor the state of the IT infrastructure and network and collaborate with IIEP Paris IT team on any technical relatedissues. Monitor the state of IIEP computers and ensure they are up to date with the latest software patches and anti:virus definitions. Manage IT stock supplies and spare parts. Participate and assist in the organisation of training of IIEP staff on ICT issues. COMPETENCIES (Core / Managerial) Accountability (C) Communication (C) Innovation (C) Knowledge sharing and continuous improvement (C) Planning and organizing (C) Results focus (C) Teamwork (C) : For detailed information, please consult the UNESCO Competency Framework. REQUIRED QUALIFICATIONS Education Secondary, Technical or Vocational School Training with a recognised qualification in Information Communication Technology (ICT). Work Experience Minimum 3 years of experience in the field of information technologies (ITincluding Helpdesk support, maintenance of hardware and software packages and applications). Experience withTCP/IP networks, routing and firewalls. Experience with Symantec Endpoint Manager and IT ticketing systems. Experience with Microsoft Active Directory, MS Exchange, Powershell, Linux and VMWare. Skills and Competencies Excellent Computer skills and use of relevant software such as MS Office and MS Visio. Excellent knowledge of Skype for Business, WebEx, Zoom and other online communication tools. Good knowledge of Windows Update Services. Demonstrated resourcefulness, initiative, maturity, tact, astuteness and the ability to identify problem areas and resolve them effectively and efficiently. Ability and willingness to acquire and apply new knowledge and techniques to own w
