Head Of Client Service Department In Latam (Remote)

Head of Client Service Department in Latam (Remote)Ailet
Head of Client Service Department in LATAM (remote) Ailet Full-time, remote work We're Ailet, a leading tech company providing high-tech services to the FMCG/Retail sector using image recognition technologies to boost sales efficiency.
Our solutions grant real-time measurements of the most relevant shelf indicators.
We help brands to know what's happening in-store and how to improve sales performances.
Ailet is a global player collaborating with the strongest brands in the FMCG community.
We have worked with Walmart, Danone, Nestlé, Pepsi, Coca-Cola Andina, Heineken, Mars, Kraft Heinz, and P&G, among others.
We have more than 30 clients worldwide in over 25 countries.
Currently, we have a vacancy for a Head of Client Service Department in LATAM who will be responsible for building, implementing, and running a client-oriented service across Latin America.
Join us and work with the world's famous FMCG brands!
The main areas of responsibility for the Head of Client Service Department in LATAM are the success of the Client at the SaaS stage.
It includes, but is not limited to:
Building, implementing, and running a client-oriented service in the LATAM division (fortune-500 class CPG/Retail clients);Creating & executing customer service strategy, implementing modern professional practices/instruments to build strategic customer success, enabling the company's strategic growth in the region;Providing and achieving customer success in utilizing Ailet solutions and services;Promoting client needs and concerns across departments.
Collaborating with stakeholders to effectively resolve client issues/escalations;Owning overall relationship with clients: ensuring retention, increasing adoption as well as guaranteeing satisfaction and success with Ailet solutions;Managing service economy together with the commercial division to reach division financial targets;Building strong & effective relationships with related departments (product, tech & others) to reach current and long-term clients' success;Attracting, developing, and retaining top talent.
Training and engaging to improve performance.Subordination to Chief Operation Officer.
Requirements:
Experience in implementation of customer-centric service approaches and strategies (B2B SaaS for enterprise clients);Strong leadership, team management, and communication skills;Financial acumen is required to manage budgets, allocate resources, and develop cost-effective service solutions;Proficiency in English & Spanish languages; Portuguese is a nice to have;IT mindset (basic understanding of how the service works, what microservices are, databases, etc.
);Experience in Start-up and/or International service companies.We offer:
Competitive payment (USD);Work on international projects with multicultural teams;Professional development: inside company Educational center, Corporate library, Performance management; Foreign language classes compensation;The ability to work remotely.We'll be glad to meet you! Job Types: Full-time, Contract
Contract length: 12 months
Pay: From $3,125,208.00 per month

#J-18808-Ljbffr