Head Of It Inf Cet Voice

La posición:End to end accountable for the overall management of the assigned function within the region.
This includes responsibility for compliance, talent management, performance, stability, and cost efficiency of all IT processes and services provided by the assigned organizations out of the IT function in the region.Tareas y Responsabilidades:Service Delivery of IT applications according to agreed service levels in the region.All project management activities related to support for all Boehringer Ingelheim OPU's in the region.Increase efficiency and effectiveness of IT processes by providing direction in the use of state-of-the-art IT technologies and methodologies.Builds and cooperates to provide strategic leadership in the function.
Manage strategic alignment with other IT departments and implement strategies with technologies.Scout for innovation in the field of responsibility and beyond, and implement them to create business value.Contribute to the improvement of efficiency and effectiveness of IT processes by applying adequate strategies, IT methods, and technologies.Responsible for leading and managing all project management activities related to support across all Boehringer Ingelheim OPU's in the region.Accountable for monitoring and delivering overall application service quality and delivery in the region.
Coordinate service delivery on a regional level and ensure alignment across multiple regions.
Responsible for further development and continuous improvement of service delivery according to SLAs.Responsible for proper communication with IT functions to meet IT needs and goals.Act as regional internal IT business partner.Ensure compliance of IT processes and services with laws, regulations, and SOPs, considering global requirements and their impact in the region.Manage and develop the IT human capital in the assigned region to provide excellence in performance, organizational flexibility, diversity, succession planning, coaching, change management, and personal growth.Create a culture of innovation to foster a competitive advantage in the function via technologies.
Identify IT or Pharma industry processes or technologies that could provide Boehringer Ingelheim with a competitive advantage.
Observe the market and look for new opportunities in technologies or services.Requisitos:Excluyentes:Leader with solid IS and business experience in a regulatory environment.Must be a solid strategic thinker and motivator, understanding what delivers true value to the business function.Leadership skills, strong customer focus, vendor management, and negotiation skills.Must have a solid understanding of both business and IT.Must be creative, curious, and strong in networking.Track record in implementing technologies and realizing business benefits in a global/regional environment (including different cultures).Additional skills include: Business/Technical Knowledge; Stakeholder Management; Customer Orientation; Delivering Results; External Focus; Fast and Focused Execution; Innovation and Change; Lives Lead & Learn; Teamwork and Collaboration; Winning Vision; Analytical Thinking; Communication; Vendor Management; Managing Conflict; Planning and Organization; Quality Orientation; Influencing; Building Effective Relationships; Phone Systems PBX; DECT; Call Centers technologies; Emergency Phones; Cloud Telephony; Fax systems; MS Teams Enterprise Voice; Telephony Devices (headsets, speakers); PSTN Contracts.Advanced English proficiency.
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