Hotel All-Rounder

Company Description

We are seeking an energetic and enthusiastic Casual Hotel All-Rounder to work across our Front Office & Food & Beverage operations atMercure Sydney Blacktown; to ensure exceptional service is provided to our guests at all times, making them feel both welcome and comfortable.
Who Are We: Accor is the world's largest and fastest-growing hotel group with a network of more than 5,000 properties in over 90 countries.
We are far more than a worldwide leader.
Globally, we are more than 260,000 hospitality experts placing people at the heart of what we do and nurturing real passion for service and achievement beyond limits.
Mercure Sydney Blacktown is situated within a vibrant cultural hub, guests can explore local adventure hotspots from Featherdale Wildlife Park, Raging Waters, Eastern Creek Raceway and Sydney Zoo.
Mercure Sydney Blacktown has a range of room types, including spacious family rooms.
Hotel services include 24-hour reception, guest laundry, cafe, restaurant, all-day dining, small meeting room, a large outdoor areaand free open-air parking.

Job Description

What will you be doing? Deliver service excellence, from check in to check out and everywhere in betweenOften be the first point of contact for guests and visitorsShifts in Food & Beverage & Front DeskComplete a wide variety of hotel tasks, which will ensure that every day is different from selling the hotel's facilities to making coffees and snacks from the cafe, delivering food and maintaining guest accountsProvide passionate, knowledgeable and friendly service to external and internal guests at all timesEnsure guests who are not ALL - Accor Live Limitless members are briefed on features and benefits and signed up to the loyalty program Qualifications

Your Skills and experience include: Previous customer service experience, preferably in a Hotel environmentStrong knowledge of computer systems including Microsoft Office and preferably in OperaThe ability to work under pressure, multitask and think on your feet to quickly resolve issues is requiredStrong communication skills and pride in personal presentationHave a natural ability to surprise guests with your authentic guest service, setting you apart from the restA genuine customer service focus and a strong dedication to always making our guest's smile during their stayValid RSA or willingness to obtain prior to commencing Additional Information

What's in it for you An opportunity to Work Your Way, Learn Your Way and experience Benefits Your Way at AccorAbility to really contribute and feel pride in knowing you have made a difference to the greater good of the Hotel OperationWork alongside passionate industry professionalsBe mentored by experienced Accor Hospitality professionals who want to see you succeed!
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