Hr Ops Specialist

Philip Morris Latin America Services P&C Hub is seeking for talented people to join our dynamic and professional environment with clients and team members from all over the world. Responsibilities: • Facilitates a memorable and desired employee experience throughout the full employee lifecycle by being the primary contact for employees and managers in People & Culture (HR) matters • Analyzes problems and escalates issues when needed to appropriate experts teams to ensure a service centered on Employee Experience • Provides a consultative and strategic approach to the People & Culture (HR) discipline • Workes closely with affiliates in the region to proactively follow-up on end to end resolution of all cases related to the assigned country(ies) • Ensures that services are delivered efficiently and in timely manner. • Responsible for maintaining the People & Culture data in SAP ensuring that employee’s information is properly updated. • Ensure Data Life Cycle Management activities such as: Data Quality audits, Data cleansing and Data enrichment • Other projects assigned Qualifications: • College/University or during studies with at least an internship in HR area or customer service. • Experience working in HR Shared Service Centers culture • Ability to effectively communicate with individuals across multiple levels of an organization. • Fluent English Level and advanced Portuguese level • Computer skills, including MS Office – SAP knowledge is an asset • Collaboration, team work and willingness to be part of a diverse group. • Sound Excellent discretion and judgemental at dealing with sensitive materials and confidential information.