Position Type :
Full time
Type Of Hire :
Experienced (relevant combo of work and education)
Education Desired :
Bachelor of Computer Science
Travel Percentage :
25%
Key Responsibilities
- Participates in projects to onboard new customers by creating scoping documents and preparing project meetings
- Supports the technical boarding of customers by taking ownership of the actual system and platform setup through collaboration with the Global Boarding team
- Implementation management (e.g. completion of on-boarding documentation), including internal upward communication
- Provide support in troubleshooting any issues customers might run into
- Planning and conducting training/demos on product functionality during merchant induction including customisation of materials
- Monitoring customer go-lives and opportunities for optimisation
- Ensuring smooth and seamless hand-off to Corporate Support
- Complete post implementation care calls
- Create knowledge articles and best practice guides and templates to help customers going live faster and minimizing delays and mistakes during the implementation
- Keep CRM up to date on the progress of initiatives you’re working on.
Key Relationships
- Customer
- Implementation Manager
- Global Boarding
- Corporate Support
- Relationship Management
- Business Development Management
- Subject matter expects in the wider organisation. (Optimization, pricing, Acquiring, Gateway Products, FX Functions, Treasury Functions, Risk products)
Experience
- Keen interest in eCommerce and payments
- Experience analysing complex situations and defining solutions
- Experience with process optimisation and reducing chances of mistakes happening
- 3+ years of experience supporting client accounts
- Desirable
- Payments, eCommerce or Web development integration experience
- Working experience using web services and APIs built on SOAP or REST and using XML or JSON. CSS or HTML. Mobile experience is a plus
Skills And Abilities
- Highly organised with a good eye for detail
- Able to work on multiple projects in parallel
- Able to engage and influence people
- Able to build understanding and trust with internal and external colleagues
- Exceptional ability to effectively communicate in a clear and positive manner with internal stakeholders and external customers
- English language, written and verbal, a requirement
- MS Office (especially Word, Excel and Outlook)
- Desirable: PMO or Project Management Experience
Privacy Statement
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.
Sourcing Model
Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
